Assistant Store Manager: Lead People, Sales & Operations

cititrendsstoremgmt; Matteson (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid vacation

401(k) plan

Paid training

Opportunities for growth

Job summary

Citi Trends in Matteson, IL seeks an Assistant Store Manager to support daily store operations and lead a team to deliver exceptional customer service. You will work closely with the Store Manager on staffing, onboarding, and development of store associates while driving sales performance and maintaining operational excellence.

The role requires a track record in retail leadership, strong communication, and the ability to adapt to a fast-paced environment, including nights and weekends.

Qualifications

• High school diploma or equivalent required.
• 2–4 years of experience as an Assistant Manager or similar retail leadership role
• 3–5 years of overall retail experience preferred
• Strong communication, organizational, and people leadership skills
• Ability to work a flexible schedule, including nights and weekends
• Ability to perform basic math calculations, including percentages

Responsibilities

• Support daily store operations to ensure sales goals, customer experience standards, and operational expectations are consistently met
• Monitor sales activity and provide guidance to associates to deliver excellent customer service
• Assist with inventory control, inventory transactions, and shrink prevention efforts
• Ensure compliance with Citi Trends policies, procedures, and operational standards
• Supervise and support store associates in sales, inventory, cash handling, and customer service
• Assist the Store Manager with hiring and recruiting activities, including candidate screening, interviews, onboarding, and training support
• Help maintain appropriate staffing levels by supporting recruiting efforts and employee retention
• Provide ongoing coaching, feedback, and performance support to associates
• Maintain a safe, organized, and customer-focused store environment
• Reinforce adherence to company policies, procedures, and loss prevention standards
• Support consistent execution of merchandising, operational, and visual standards
• Perform additional duties and responsibilities as assigned to support store operations and business needs.

Skills

People leadership

Communication

Organizational skills

Customer service orientation

Education

High school diploma or equivalent

Job description

Citi Trends in Matteson, IL seeks an Assistant Store Manager to support daily store operations and lead a team to deliver exceptional customer service. You will work closely with the Store Manager on staffing, onboarding, and development of store associates while driving sales performance and maintaining operational excellence.

The role requires a track record in retail leadership, strong communication, and the ability to adapt to a fast-paced environment, including nights and weekends.