Assistant Store Manager — Lead, Inspire & Delight Customers

knitwellgroup; Sevierville (TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts

Professional development and careerAdv

Community involvement

Job summary

Ann Taylor is seeking an Assistant Manager to support customer experience and nurture a strong store culture. You will lead on the sales floor, coach associates, and drive a seamless omnichannel shopping experience.

This role focuses on customer connections, team development, and operational excellence. Ideal candidates bring 1+ year of retail management and a hospitality mindset, with proficiency in POS systems and strong business acumen.

Qualifications

• 1+ year retail management experience (preferred).
• Hospitality mindset when connecting with customers and associates.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment that delivers exceptional customer experiences.
• Act as a leader on the sales floor and model the brand's behaviors to engage and assist customers.
• Educate and coach associates to create genuine customer connections.
• Create an inclusive store environment where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Hospitality mindset

POS system proficiency

Customer focus

Leadership & mentoring

Decision making

Tools

POS system

Job description

Ann Taylor is seeking an Assistant Manager to support customer experience and nurture a strong store culture. You will lead on the sales floor, coach associates, and drive a seamless omnichannel shopping experience.

This role focuses on customer connections, team development, and operational excellence. Ideal candidates bring 1+ year of retail management and a hospitality mindset, with proficiency in POS systems and strong business acumen.