Assistant Store Manager — Lead, Grow, Make Impact

Goodwill of WNY; Buffalo (NY); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Bonus eligibility

Competitive pay

Leadership development

Internal advancement opportunities

Job summary

Goodwill of WNY is seeking an Assistant Store Manager to lead on-site operations in our donated goods retail location. You’ll work closely with the Store Manager, coach the team, and ensure excellent customer service while driving performance and community impact.

This hands-on leadership role offers growth opportunities, bonus eligibility, and ongoing skill development as you help donors and customers. If you’re motivated by purpose and ready to manage daily plans and staff, apply today.

Qualifications

• Hands-on leader with experience in fast-paced retail environments.
• Strong on customer service, team development, and operations execution.
• Willingness to lead store operations and management tasks.

Responsibilities

• Lead store operations, customer service, production, and team development
• Step into Store Manager role when needed - leading by example
• Execute daily, monthly, and annual plans to meet performance and budget goals
• Coach and develop staff while maintaining service standards
• Monitor donation levels and coordinate merchandise with warehouse
• Prepare store reports and participate in meetings and huddles

Skills

Retail leadership

Team coaching

Communication skills

Customer service

Operational planning

Budget awareness

Job description

Goodwill of WNY is seeking an Assistant Store Manager to lead on-site operations in our donated goods retail location. You’ll work closely with the Store Manager, coach the team, and ensure excellent customer service while driving performance and community impact.

This hands-on leadership role offers growth opportunities, bonus eligibility, and ongoing skill development as you help donors and customers. If you’re motivated by purpose and ready to manage daily plans and staff, apply today.