Assistant Store Manager — Donated Goods Leader

Goodwill of Western NY; City of Olean (NY); On-site; USD 26,000 - 33,000; Full time

Job summary

Goodwill of Western New York, Olean store, is hiring an Assistant Store Manager to lead with purpose and grow your career. You’ll work alongside the Store Manager to guide daily operations, serve customers and donors, and develop a high-performance team.

This hands-on leadership role emphasizes coaching, accountability, and strong service standards. Expect growth opportunities, competitive pay, and the chance to turn donations into opportunity for the local community.

Qualifications

• 1 year of retail management experience preferred.
• Reliable vehicle and NYS driver’s license.
• Strong verbal and written communication skills.
• Proven leadership ability and sound judgment.
• A passion for service, growth, and developing people.

Responsibilities

• Lead store operations, customer service, production, and team development.
• Step into Store Manager role when needed—lead by example with professionalism.
• Execute daily, monthly, and annual operational plans to meet performance and budget goals.
• Train, coach, and develop team members while reinforcing service and production standards.
• Create a welcoming, mission-aligned environment for customers, donors, and staff.
• Assist with scheduling and staffing strategies to meet production and sales demands.
• Monitor donation levels and coordinate merchandise needs with the warehouse.
• Build proficiency across all areas of store operations and production.
• Ensure compliance with HR policies, safety standards, loss prevention, and company procedures.
• Prepare and review store reports and lead team meetings and huddles.

Skills

Leadership

Retail management

Coaching

Communication

Job description

Goodwill of Western New York, Olean store, is hiring an Assistant Store Manager to lead with purpose and grow your career. You’ll work alongside the Store Manager to guide daily operations, serve customers and donors, and develop a high-performance team.

This hands-on leadership role emphasizes coaching, accountability, and strong service standards. Expect growth opportunities, competitive pay, and the chance to turn donations into opportunity for the local community.