Assistant Store Manager — Lead & Grow Customer Advisors

TD; Philadelphia (Philadelphia County); On-site; USD 41,000 - 61,000; Full time

Job summary

TD is seeking an Assistant Store Manager in Philadelphia, PA to lead day-to-day service, sales, and operations. You will guide a team to deepen customer relationships while delivering TD's model of convenience, sales, and advice in a personalized, connected experience.

The role requires 2+ years of customer/sales experience, supervisory skills, and a strong track record in customer service. Proficiency in Microsoft Office and knowledge of banking products are preferred.

Qualifications

• Undergraduate degree or equivalent experience.
• 2+ years experience working with customers and or sales in any capacity or equivalent.
• Supervisory or leadership experience preferred.
• Demonstrated ability to provide Legendary Customer Service.
• Strong verbal and written communication skills.
• Sales and Operational Management skills.
• Ability to manage competing priorities.
• Previous consumer and residential lending experience preferred.
• Proficient in Microsoft Office.
• Knowledge of banking products and services preferred.
• Demonstrated organization, interpersonal, communication and decision-making skills.
• Shows proficiency with expense management.
• Notary License (Preferred).
• Must maintain an active registration status with NMLS upon hire to engage in conversations with customers about loan products.

Responsibilities

• Leads a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experience, and achievement of established performance goals
• Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities
• Leads the team in overseeing the most complex or diverse sales advice activities with multiple systems and complexity
• Delivers end-to-end advice to Customers by providing information and tools for financial management
• Drives Advice Behaviors within the team by coaching and developing a team to deliver exceptional service
• Leads and coaches advisory team on advice giving strategies and overall product and services acumen
• Establishes work direction and role ownership on delivering advice as well as achieving daily/quarterly/annual objectives
• Promotes TD Brand and community engagement through proactive customer outreach and referrals
• Manages store operations including scheduling, risk/compliance, and customer experience initiatives
• Supports an environment of strong collaboration with partners and stakeholders to optimize customer outcomes

Skills

Customer service

Verbal communication

Written communication

Sales

Leadership

Time management

Decision making

Organization

Budget/expense management

Notary knowledge

NMLS knowledge

Banking products knowledge

Education

Undergraduate degree or equivalent experience

Tools

Microsoft Office

Job description

TD is seeking an Assistant Store Manager in Philadelphia, PA to lead day-to-day service, sales, and operations. You will guide a team to deepen customer relationships while delivering TD's model of convenience, sales, and advice in a personalized, connected experience.

The role requires 2+ years of customer/sales experience, supervisory skills, and a strong track record in customer service. Proficiency in Microsoft Office and knowledge of banking products are preferred.