Assistant Store Manager — Lead Customer Care

Norman's Gift Shops, Inc.; Cetronia (PA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible Schedule

Vacation/Sick Pay

Medical & Dental Insurance

Life Insurance

401K Plan

35% off shopping discount

Job summary

Norman’s Gift Shops, Inc. in Allentown, PA is seeking an Assistant Store Manager at Cedar Crest Plaza.

You will partner with the Store Manager to drive sales and guest experience while overseeing daily operations, merchandising, events, and team development. The ideal candidate has a High School diploma or GED, at least one year of supervisory and customer service experience, and a flexible schedule including evenings and weekends.

Qualifications

• High school diploma or equivalent required.
• Retail supervisory experience of 1 year or more.
• Customer service experience of 1 year or more.
• Ability to work a flexible schedule including events, holidays, evenings, and weekends.
• Ability to stand/walk for extended periods and lift up to 40 pounds.

Responsibilities

• Infuse the Customer CARE program to drive sales and connect with customers.
• Support Store Manager to manage operations, events, shipments, merchandising.
• Assist in staff development and training on products and processes.
• Lead professionally in the absence of the Store Manager.
• Learn and use the point-of-sale system to ensure accurate inventory, sales, and markdowns.
• Perform additional duties as assigned.

Skills

Retail supervisory experience

Customer service experience

Flexible schedule

Education

High School diploma / GED / equivalent

Job description

Norman’s Gift Shops, Inc. in Allentown, PA is seeking an Assistant Store Manager at Cedar Crest Plaza.

You will partner with the Store Manager to drive sales and guest experience while overseeing daily operations, merchandising, events, and team development. The ideal candidate has a High School diploma or GED, at least one year of supervisory and customer service experience, and a flexible schedule including evenings and weekends.