Assistant Store Manager II — Lead Customer Experience

Family Dollar; Maple Heights (OH); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

Family Dollar in Maple Heights, OH is seeking an Assistant Store Manager to support store operations, customer service, and team development. You will assist with day-to-day activities, help customers, organize merchandise, and ensure store standards are met.

The role requires strong communication, leadership, and organizational skills, with the ability to work in a fast-paced team environment. It offers a full-time schedule and opportunities for growth within a retail setting.

Qualifications

• High school diploma or equivalent preferred; ability to read, interpret, and explain operational directives is required.
• Store management experience in retail, grocery, or drug store environment is preferred.
• Must be able to lift up to 55 lbs and perform frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Strong communication, interpersonal, and written skills are required.
• Ability to work in a high-energy, team environment is required.
• Exceptional customer service, organizational, and communication skills are required.
• Strong problem solving and decision-making skills are required.

Responsibilities

• Assist with store functions and day-to-day store activities.
• Help customers in a positive, approachable manner and address questions or concerns.
• Assist in organizing and transferring merchandise from delivery to stockroom and sales floor; maintain seasonal areas.
• Perform opening and closing procedures as needed.
• Process corporate directives including Pull and Hold/Destroy, Task Compliance, and other communications.
• Maintain promotional fixtures and displays and ensure store standards.
• Assist in ordering merchandise, processing damaged merchandise, record keeping (payroll, scheduling, cash deposits/receipts), and loss prevention.
• Maintain clean, well-stocked sales floor and organized stockroom.
• Protect and secure all company assets, including store cash.
• Adhere to policies including safety guidelines and ensure staff follow procedures.
• Help Store Manager supervise, train, and develop Store Associates.
• Maintain a positive, safe, and respectful environment with customers and staff.
• Maintain store cleanliness including bathrooms, floors, trash, and overall neatness.
• Other duties as assigned.

Skills

Communication

Interpersonal

Written skills

Team work

Customer service

Problem solving

Decision making

Education

High school diploma or equivalent

Job description

Family Dollar in Maple Heights, OH is seeking an Assistant Store Manager to support store operations, customer service, and team development. You will assist with day-to-day activities, help customers, organize merchandise, and ensure store standards are met.

The role requires strong communication, leadership, and organizational skills, with the ability to work in a fast-paced team environment. It offers a full-time schedule and opportunities for growth within a retail setting.