Assistant Store Manager — Hardware & Home Improvement

Nation's Best Holdings; Fort Wayne (IN); On-site; USD 38,000 - 52,000; Full time

Job summary

Nation’s Best Holdings, Fort Wayne location Connolly's Do It Best is seeking an Assistant Manager to support store operations, open/close, supervise staff, and drive customer service.

You will oversee merchandising, inventory, scheduling, and vendor relations while fostering a collaborative team culture and ensuring safety standards. This role requires several years of retail experience and leadership ability.

Qualifications

• High school diploma or equivalent is required; additional education or certifications in management or retail operations are a plus
• Minimum 3-5 years of retail experience with at least 1-2 years in a supervisory or assistant management role
• Strong working knowledge of hardware, tools, lumber, or building materials
• Proficient in POS systems and basic business software (e.g., Microsoft Office, Epicor)
• Proven ability to motivate, guide, and develop a team
• Exceptional customer service and problem-solving skills
• Comfortable working in a physical, hands-on environment (lifting up to 50 lbs unassisted; more with help)
• Ability to work flexible hours, including evenings, weekends, and holidays as needed
• Results-oriented with the ability to serve stores with humility and be a steward of Nation’s Best’s values

Responsibilities

• Support the Store Manager with all aspects of operations, including opening/closing procedures, staff supervision, scheduling and task delegation
• Lead by example in delivering outstanding customer service and ensuring team adherence to service standards
• Oversee and participate in daily merchandising and inventory management to maintain optimal product availability and presentation
• Supervise and actively participate in inventory management, including receiving shipments, conducting cycle counts, monitoring stock levels, and implementing shrink control measures
• Help execute sales initiatives and contribute to meeting or exceeding store performance goals
• Actively participate in training and mentoring staff, supporting their development and addressing performance concerns as needed
• Assist in conducting team meetings, communicating daily objectives and fostering a collaborative team culture
• Partner with the Store Manager on staff evaluations, employee relations matters and procedural compliance
• Ensure the facility is maintained to company standards, including cleanliness, safety and functionality of store systems and vehicles
• Monitor and help enforce compliance with safety policies, procedures and operational protocols
• Handle special orders, investigate customer issues (returns, credits) and maintain regular outbound communication to grow customer relationships
• Assist with the implementation of operational improvements, store resets, vendor program execution and corporate initiatives
• Perform other duties and responsibilities as assigned to support store operations and business needs

Skills

Retail supervision

Customer service

Team leadership

Store operations

Education

High school diploma or equivalent

Tools

POS systems

Microsoft Office

Epicor

Job description

Nation’s Best Holdings, Fort Wayne location Connolly's Do It Best is seeking an Assistant Manager to support store operations, open/close, supervise staff, and drive customer service.

You will oversee merchandising, inventory, scheduling, and vendor relations while fostering a collaborative team culture and ensuring safety standards. This role requires several years of retail experience and leadership ability.