Floor Supervisor - Connolly's Wells St

Connolly's Hardware & Rental; Fort Wayne (IN); On-site; USD 38,000 - 48,000; Full time

Job summary

Connolly's Hardware & Rental in Fort Wayne, IN is seeking a Floor Supervisor to lead daily store operations at the Wells Street location. You will supervise departments, mentor associates, and ensure excellent customer service.

This position requires a high school diploma and prior retail or supervisory experience. You will help maintain presentation, manage inventory, and support sales initiatives, with a focus on safety and teamwork.

Qualifications

• High school diploma or equivalent required; additional retail or leadership training is a plus.
• Experience in retail, hardware, lumber, or customer-facing roles; supervisory experience preferred.
• Strong customer service and problem-solving skills.
• Ability to lead, motivate, and support a team in a fast-paced environment.
• Basic computer skills, including POS systems and standard software.
• Strong verbal communication, organization, and time-management skills.
• Ability to perform physical tasks, including standing, walking, climbing ladders, and lifting up to 50 pounds.
• Flexible schedule including evenings, weekends, and holidays.
• Detail-oriented with the ability to prioritize tasks and follow established procedures.
• Positive attitude and willingness to learn and grow within the organization.

Responsibilities

• Supervise assigned departments or areas of the sales floor to ensure tasks meet company policies.
• Lead by example with exceptional customer service and uphold service standards.
• Provide day-to-day direction, task delegation, breaks, and workflow coordination.
• Assist with training and onboarding, plus coaching on safety and customer service.
• Oversee merchandising, stocking, pricing, signage, and product presentation.
• Monitor inventory levels and communicate replenishment needs and discrepancies.
• Promote safety policies through observations and safe-work practices.
• Resolve customer questions and escalate issues when needed.
• Support sales initiatives, promotions, and timely execution on the floor.
• Maintain cleanliness, organization, equipment, and overall store appearance.

Skills

Customer service leadership

Team supervision

Communication skills

POS basics

Time management

Education

High school diploma or equivalent

Tools

POS systems

Job description

Job Details

Job Location: Connollys Wells St - Fort Wayne, IN 46808

Job Category: Connolly's Hardware & Rental

Connolly's Do It Best, a Nation's Best Holdings, LLC company, is seeking candidates for our

Floor Supervisor position at our Wells St location in Fort Wayne, IN.

We're focused on people and relationships first and we're passionate about customer service and continuous improvement. Are you looking to join a company that is focused on growth? If you enjoy working hard in a fast-paced environment, then join our growing team.

What You Will Do and How You Will Contribute:

• Support daily store operations by supervising assigned departments or areas of the sales floor, ensuring tasks are completed efficiently and in accordance with company policies.
• Lead by example in delivering excellent customer service and reinforcing service standards with team members.
• Provide day-to-day direction and support to associates during assigned shifts, including task delegation, break coverage, and workflow coordination.
• Assist with training and onboarding new team members and provide ongoing coaching to reinforce job expectations, safety practices, and customer service standards.
• Oversee merchandising and inventory activities within assigned areas, including stocking, facing, pricing, signage, and maintaining product presentation.
• Monitor inventory levels in assigned departments and communicate replenishment needs, inventory discrepancies, or product concerns to store leadership.
• Promote and reinforce safety policies and procedures by conducting routine safety observations, addressing hazards promptly, and encouraging safe work practices.
• Assist in resolving customer questions, concerns, and complaints, escalating issues to store management when appropriate.
• Support sales initiatives, seasonal merchandising, and promotional events by ensuring timely execution on the sales floor.
• Help maintain store standards related to cleanliness, organization, equipment, and overall appearance.
• Perform any other duties, within your qualifications and training, as assigned to support store operations and business needs.

What You Will Bring to Our Team:

• High school diploma or equivalent required; additional education or training in retail, business, or leadership is a plus.
• Previous experience in a retail, hardware, lumber, or customer-facing environment required; prior lead or supervisory experience preferred.
• Strong customer service and problem-solving skills with the ability to handle customer concerns professionally.
• Demonstrated ability to lead, motivate, and support a team in a fast-paced environment.
• Basic computer skills, including POS systems and standard business software.
• Strong verbal communication, organization, and time-management skills.
• Ability to perform the physical requirements of the position, including standing, walking, bending, climbing ladders, and lifting up to 50 pounds, with or without reasonable accommodation.
• Ability to work a flexible schedule, including evenings, weekends, and holidays, as business needs require.
• Detail-oriented with the ability to prioritize tasks and follow established procedures.
• Positive attitude, adaptability, and willingness to learn and grow within the organization.

What's It Like To Work for Nation's Best?

• Teamwork: Our teams work together across departments to deliver a positive experience for customers and support one another on the floor.
• Support: Floor Supervisors receive guidance from store leadership and access to regional and corporate support resources.
• Autonomy: Supervisors are trusted to manage their areas, make day-to-day decisions, and lead their teams effectively.
• Relationships: We believe strong relationships with customers and teammates are the foundation of our success.
• Continuous Improvement: We encourage learning, development, and the sharing of best practices across stores and regions.
• Efficiency: We focus on consistent processes and smart use of technology to support daily operations.
• Growth Mindset: We invest in developing our associates and creating pathways for career growth.
• Atmosphere: This is a hands-on role in a practical, team-oriented environment where we work hard and support one another.
• Community Service: Our stores and teams are committed to supporting the communities where we live and work.
• Safety: We are committed to maintaining a safe and healthy workplace for all associates and customers - safety is always a top priority.

Qualifications