Assistant Store Manager: Grow Sales & Lead Store Experience

Follett Higher Ed Group, LLC; Washington (District of Columbia); On-site; USD 17,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Paid holidays

Paid time off

Job summary

Follett Higher Education is seeking an Assistant Store Manager in Washington, DC to support a Market Leader or Campus Store Manager in driving sales and operational excellence. You’ll mentor staff, manage scheduling, and ensure outstanding customer service while maintaining financial accuracy and store standards.

Responsibilities include onboarding, cash handling, merchandising, inventory, and assisting in peak periods. The role emphasizes leadership, teamwork, and adherence to Follett Values.

Qualifications

• Experience in retail or bookstore settings preferred.
• supervisory experience preferred.

Responsibilities

• Supervise sales team, including scheduling and onboarding.
• Greet customers, answer phones, and resolve escalated issues to ensure an exceptional customer experience.
• Balance cash drawer, process payments, and prepare deposits; manage end-of-month reporting.

Skills

Customer service

Team leadership

General computer skills

Education

Associate's degree or equivalent

Job description

Follett Higher Education is seeking an Assistant Store Manager in Washington, DC to support a Market Leader or Campus Store Manager in driving sales and operational excellence. You’ll mentor staff, manage scheduling, and ensure outstanding customer service while maintaining financial accuracy and store standards.

Responsibilities include onboarding, cash handling, merchandising, inventory, and assisting in peak periods. The role emphasizes leadership, teamwork, and adherence to Follett Values.