Assistant Store Manager - Grover Beach

GOODWILL CENTRAL COAST; Grover Beach (CA); On-site; USD 26,000 - 29,000; Full time

Job summary

Goodwill Central Coast in Grover Beach, CA is seeking a Store Associate to assist with store operations in the Store Manager’s absence, greet customers and donors, and promote sales in a safe, welcoming environment.

High school diploma is required, with about one year of sales experience and six months in a lead role preferred; cash handling and POS experience are advantageous for smooth daily operations.

Qualifications

• High school diploma or equivalent.
• One year of sales experience or equivalent; six months in a lead sales associate capacity.

Responsibilities

• Assist with store operations in the Store Manager’s absence.
• Provide outstanding customer service to promote store sales and achieve goals.
• Greet customers and donors, assist with product selection and transactions.
• Handle cash and cash register procedures.
• Maintain clean, safe, and organized sales floor.

Skills

Customer service

Cash handling

English communication

Team collaboration

Opening/closing procedures

Education

High school diploma

Tools

Cash registers

POS system

Inventory management

Job description

Job Details: Job Location: Grover Beach 27 - Grover Beach, CA, Position Type: Full Time, Education Level: High School, Salary Range: $19.00 - $21.00Hourly, Travel Percentage: Negligible, Job Shift: Day, Job Category: Retail

JOB SUMMARY

Assist with store managerial duties, including responsibility for store operations in the Store Manager’s absence. Perform related duties supporting the operation of retail store locations. Serve donors and customers, ensuring a safe and welcoming environment. Provide outstanding customer service to promote store sales and achieve store goals.

ESSENTIAL DUTIES

• Oversee store operations in the Store Manager’s absence and ensure store staff deliver customer service according to defined procedures.
• Guide staff on sales questions or issues; inform Store Manager or designee of personnel-related problems.
• Provide input to the Store Manager on staff performance appraisals and counseling.
• Provide outstanding Donor and Customer service.
• Greet store customers; offer assistance and suggestions to customers in making product selections.
• Complete customer transactions, following all cash handling and cash register procedures.
• Perform defined store opening/closing procedures.
• Conduct frequent training with staff.
• Place/display inventory on the sales floor, following defined procedures. Straighten and/or rearrange merchandise to increase customer appeal and ensure a neat and safe work environment.
• Assist with stock rotation and markdowns as directed by the Store Manager or designee.
• Prepare store donations and rotated merchandise for transfer to the central processing plant.
• Identify donated items for e-commerce.
• Communicate problems, complaints, potential theft, and/or safety issues to the Store Manager or designee.
• Ensure the store sales floor is clean and organized at all times, providing a safe experience for shoppers, donors, vendors, employees, program participants, and all visitors

SECONDARY DUTIES

• May perform Donor services such as taking donations, documenting donation information and communicating with Donors.
• Will perform duties related to daily sanitizing of store and donation locations.
• May perform minor janitorial duties as required/assigned.
• Assistant Store Managers may need to perform related duties not listed on this job description. This could require travel to other Goodwill Central Coast locations.

QUALIFICATIONS

• Education Required: High school diploma or equivalent.
• License/Certification: N/A
• Experience Required: One-year previous sales experience or equivalent, including six months in a lead sales associate capacity, or equivalent.
• Knowledge Required: Basic math ability. Familiarity with Goodwill Central Coast’s mission, general Company and retail policies and procedures (this may be learned on-the- job). Familiarity with electronic cash registers.

Equipment Used

• Material Handling Equipment such as carts, hand truck (dollies) and racks.
• Typical retail store equipment, typical office equipment, cash register, cash counting equipment, computer based system and other related automated tools.

Skills / Aptitudes / Temperaments

• Ability to communicate effectively in English, both orally and in writing. Ability to communicate in basic Spanish preferred.
• Ability to maintain self-control, deal effectively with public and work in cooperation with co- workers.
• Ability to tactfully explain decisions and present information clearly.
• Ability to learn and perform opening/closing procedures, cash register operation, bank deposit procedures and related store operations paperwork.
• Ability to understand and accept directions and follow procedures.
• Ability to coordinate eye/hand/foot movement to safely handle and/or move merchandise to minimize damage and eliminate hazards and accidents/injuries.
• Ability to move hands and fingers quickly to operate cash register.
• Ability to perform both repetitive and varied duties without loss of composure or efficiency.
• Ability to demonstrate satisfactory attendance, according to Goodwill Central Coast policy.
• Depending on the specific position, may require ability to drive a vehicle in the transaction of Company business.
• Ability to adhere to safe work practices as documented in Company safety policies; ability to report safety hazards/accidents promptly to supervisor or safety committee member.

Emotional Effort

The job involves some emotional effort. There are few deadlines requiring little or no overtime. The work environment is routine with isolated periods of high activity/demands.

Job Setting

Work is performed in an enclosed storeroom floor. The area is heated and ventilated. Some locations have a receiving area which is less climactically controlled and where work is occasionally performed. The working/standing surface is uniform. Dust and dirt is controlled by daily cleaning of work area and are insignificant. Noise and vibrations are insignificant; however, radios may be turned on.

Physical Demands

The work pace is steady with constant standing and walking. Frequent lifting/carrying of objects weighing up to 10 lbs., with regular lifting/carrying of objects weighing up to 25 lbs. is required. Large or heavier items (26 lbs. or more) are moved by using appropriate material handling equipment and/or assistance from co-workers.

Normal or corrected talking, hearing, and seeing abilities are sufficient to perform required tasks.

Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either orally or in writing.

My signature acknowledges that I have read and understand the job description.

Assistant Store Manager

Supplemental Physical Requirements

• Standing – Consistently – 100% of the time
• Walking – Consistently – 71-100% of the time
• Sitting – Rarely – 1-10% of the time
• Bending – Regularly – 31-70% of the time
• Twisting – Rarely – 1-10% of the time
• Pushing – Regularly – 31-70% of the time
• Pulling – Regularly – 31-70% of the time
• Climbing – Rarely – 1-10% of the time
• Squatting/Kneeling – Regularly – 31-70% of the time
• Lifting Carrying 10lbs. or less – Consistently – 71-100% of the time
• Lifting Carrying 11-25 lbs. – Regularly – 31-70% of the time
• Lifting Carrying 26-50 lbs. – Occasionally (with MHE) – 11-30% of the time
• Longest Distance Carried – – 50 Feet
• Heaviest Item carried – – 25 lbs.
• Hand/Shoulder/Foot: Simple Grasp – Consistently – 71-100% of the time
• Hand/Shoulder/Foot: Power Grasp – Regularly – 31-70% of the time
• Hand/Shoulder/Foot: Fine Manipulation – Consistently – 71-100% of the time
• Hand/Shoulder/Foot: Gross Manipulation – Rarely – 1-10% of the time
• Ability to use a hand truck – Regularly – 31-70% of the time
• Reaching at or above shoulder level – Regularly – 31-70% of the time
• Reaching at or below shoulder level – Consistently – 71-100% of the time
• Operate foot controls or repetitive foot movement – Rarely – 1-10% of the time
• Talking/Hearing/Seeing - Normal or Corrected abilities sufficient to perform tasks – Consistently – 71-100% of the time
• Driving long distances in a vehicle for an hour or more – None – N/A
• Driving short distances getting in and out of vehicle repeatedly – None – N/A