Assistant Store Manager - Grover Beach

Goodwill-Central-Coast; Grover Beach (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Goodwill Central Coast is seeking an Assistant Store Manager to supervise daily store operations in the absence of the Store Manager and to lead a team focused on exceptional donor and customer service. You will guide staff on sales issues, manage cash handling, and support performance reviews.

You will also assist with opening/closing, inventory display, donations processing, and coordination with central processing.

Qualifications

• Must have strong customer service and cash-handling skills.
• Experience with retail store operations and scheduling is a plus.
• Ability to communicate clearly in English; basic Spanish helpful.

Responsibilities

• Oversee store operations in the absence of the Store Manager.
• Guide staff on sales questions and issues; inform manager of personnel problems.
• Assist with staff performance appraisals and counseling.
• Provide outstanding donor and customer service and process transactions.
• Perform opening/closing procedures and ensure cash handling accuracy.
• Monitor cleanliness and safety of the sales floor; arrange merchandise.
• Assist with donation processing and intake for transfer to central processing.
• Identify donated items for e-commerce and communicate issues to management.

Skills

Customer service

Cash handling

Staff coaching

Communication

Spanish language

Basic math

Education

High school diploma or equivalent

Tools

Cash registers

POS systems

Inventory management software

Job description

JOB SUMMARY: Assist with store managerial duties, including responsibility for store operations in the Store Manager’s absence. Perform related duties supporting the operation of retail store locations. Serve donors and customers, ensuring a safe and welcoming environment. Provide outstanding customer service to promote store sales and achieve store goals.ESSENTIAL DUTIESOversee store operations in the Store Manager’s absence and ensure store staff deliver customer service according to defined procedures.Guide staff on sales questions or issues; inform Store Manager or designee of personnel-related problems.Provide input to the Store Manager on staff performance appraisals and counseling.Provide outstanding Donor and Customer service.Greet store customers; offer assistance and suggestions to customers in making product selections.Complete customer transactions, following all cash handling and cash register procedures.Perform defined store opening/closing procedures.Conduct frequent training with staff.Place/display inventory on the sales floor, following defined procedures. Straighten and/or rearrange merchandise to increase customer appeal and ensure a neat and safe work environment.Assist with stock rotation and markdowns as directed by the Store Manager or designee.Prepare store donations and rotated merchandise for transfer to the central processing plant.Identify donated items for e-commerce.Communicate problems, complaints, potential theft, and/or safety issues to the Store Manager or designee.Ensure the store sales floor is clean and organized at all times, providing a safe experience for shoppers, donors, vendors, employees, program participants, and all visitorsSECONDARY DUTIESMay perform Donor services such as taking donations, documenting donation information and communicating with Donors.Will perform duties related to daily sanitizing of store and donation locations.May perform minor janitorial duties as required/assigned.Assistant Store Managers may need to perform related duties not listed on this job description. This could require travel to other Goodwill Central Coast locations.EDUCATION REQUIRED High school diploma or equivalent.LICENSE/CERTIFICATION: N/A.EXPERIENCE REQUIRED One-year previous sales experience orequivalent, including six months in a lead sales associate capacity, or equivalent.KNOWLEDGE REQUIRED:Basic math ability.Familiarity with Goodwill Central Coast’s mission, general Company and retail policies and procedures (this may be learned on-the- job).Familiarity with electronic cash registers.EQUIPMENT USED: Material Handling Equipment such as carts, hand truck (dollies) and racks.Typical retail store equipment, typical office equipment, cash register, cash counting equipment, computer based system and other related automated tools.SKILLS/APTITUDES/TEMPERAMENTS:Ability to communicate effectively in English, both orally and in writing. Ability to communicate in basic Spanish preferred.Ability to maintain self-control, deal effectively with public and work in cooperation with co- workers.Ability to tactfully explain decisions and present information clearly.Ability to learn and perform opening/closing procedures, cash register operation, bank deposit procedures and related store operations paperwork.Ability to understand and accept directions and follow procedures.Ability to coordinate eye/hand/foot movement to safely handle and/or move merchandise to minimize damage and eliminate hazards and accidents/injuries.Ability to move hands and fingers quickly to operate cash register.Ability to perform both repetitive and varied duties without loss of composure or efficiency. Ability to demonstrate satisfactory attendance, according to Goodwill Central Coast policy. Depending on the specific position, may require ability to drive a vehicle in the transactionof Company business.Ability to adhere to safe work practices as documented in Company safety policies; ability to report safety hazards/accidents promptly to supervisor or safety committee member.EMOTIONAL EFFORT:The job involves some emotional effort. There are few deadlines requiring little or no overtime.The work environment is routine with isolated periods of high activity/demands.JOB SETTINGWork is performed in an enclosed storeroom floor. The area is heated and ventilated. Some locations have a receiving area which is less climactically controlled and where work is occasionally performed. The working/standing surface is uniform. Dust and dirt is controlled by daily cleaning of work area and are insignificant. Noise and vibrations are insignificant; however, radios may be turned on.PHYSICAL DEMANDSThe work pace is steady with constant standing and walking. Frequent lifting/carrying of objects weighing up to 10 lbs., with regular lifting/carrying of objects weighing up to 25 lbs. is required. Large or heavier items (26 lbs. or more) are moved by using appropriate material handling equipment and/or assistance from co-workers.Normal or corrected talking, hearing, and seeing abilities are sufficient to perform required tasks.Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either orally or in writing.My signature acknowledges that I have read and understand the job description.ASSISTANT STORE MANAGERSupplemental Physical RequirementsStandingConsistently100% of the timeWalkingConsistently71-100% of the timeSittingRarely1-10% of the timeBendingRegularly31-70% of the timeTwistingRarely1-10% of the timePushingRegularly31-70% of the timePullingRegularly31-70% of the timeClimbingRarely1-10% of the timeSquatting/KneelingRegularly31-70% of the timeLifting Carrying 10lbs. or lessConsistently71-100% of the timeLifting Carrying 11-25 lbs.Regularly31-70% of the timeLifting Carrying 26-50 lbs.Occasionally (with MHE)11-30% of the timeLongest Distance Carried-50 FeetHeaviest Item carried-25 lbs.Hand/Shoulder/Foot: Simple GraspConsistently71-100% of the timeHand/Shoulder/Foot: Power GraspRegularly31-70% of the timeHand/Shoulder/Foot:Fine ManipulationConsistently71-100% of the timeHand/Shoulder/Foot:Gross ManipulationRarely1-10% of the timeAbility to use a hand truckRegularly31-70% of the timeReaching at or above shoulder levelRegularly31-70% of the timeReaching at or below shoulder levelConsistently71-100% of the timeOperate foot controls or repetitive foot movementRarely1-10% of the timeTalking/Hearing/Seeing -Normal or Corrected abilities sufficient to perform tasksConsistently71-100% of the timeDriving long distances in a vehicle for an hour or moreNoneN/ADriving short distances getting in and out of vehicle repeatedlyNoneN/A