Lead Sales Associate FT - Santa Cruz

Goodwill-Central-Coast; Watsonville (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Goodwill-Central-Coast seeks a friendly Sales Associate to support store operations and assist customers and donors on the sales floor. You will greet shoppers, answer questions, ring up purchases, and help maintain a clean, organized store.

In the absence of the Store Manager, you may cover duties such as opening/closing procedures and donations processing. A high school diploma and at least six months in retail is preferred; English communication is essential.

Qualifications

• Six months sales associate experience or equivalent.
• High school diploma or equivalent preferred.
• Basic math proficiency.
• English communication skills required.
• Spanish knowledge preferred.

Responsibilities

• Oversee basic store operations in the absence of the Store Manager and Assistant Manager (including bank deposits).
• Provide guidance to staff on sales questions or issues; inform manager of personnel-related problems.
• Greet customers; offer assistance and help with product selections.
• Ring up sales; follow cash handling procedures.
• Perform opening/closing procedures.
• Place/display inventory on the sales floor; keep area neat and safe.
• Assist with stock rotation and markdowns as directed.
• Prepare store donations and rotated merchandise for transfer.
• Keep the sales floor clean and organized; ensure a safe environment for shoppers and staff.
• Communicate problems, complaints, theft, and safety issues to the Store Manager.

Skills

English communication

Basic math

Cash register familiarity

Spanish preferred

Customer service

Education

High school diploma or equivalent

Job description

JOB SUMMARY: Provide outstanding Customer and Donor service at retail store locations. Assist customers with transactions, product selection and perform related duties to support retail store operations. Responsible for store operations in the absence of the Store Manager and Assistant Store Manager.ESSENTIAL DUTIESOversee basic store operations in the absence of the Store Manager and Assistant Manager (including making bank deposits), ensuring store staff deliver customer service according to defined procedures.Provide guidance to staff on sales questions or issues; inform Store Manager or designee of personnel-related problems.Activlt seek out customers, greet store customers; offer assistance and suggestions to customers in making product selections.Ring up sales on the cash register, following cash handling procedures.Perform defined store opening/closing procedures.Place/display inventory on the sales floor, following defined procedures.Straighten and/or rearrange merchandise to increase customer appeal and ensure a neat and safe work environment.Assist with stock rotation and markdowns as directed by the Store Manager or designee.Prepare store donations and rotated merchandise for transfer.Ensure the store sales floor is clean and organized at all times providing a safe experience for shoppers, donors, vendors, employees, program participants, and all visitors.Communicate problems, complaints, potential theft, and/or safety issues to the Store Manager or designee.SECONDARY DUTIESMay perform Donor services such as taking donations, documenting donation information and communicating with Donors.Will perform duties related to daily sanitizing of store and donation locations.May perform minor janitorial duties, including dusting as required/assigned.Lead Sales Associates may need to perform related duties not listed on this job description.JOB SPECIFICATIONSEDUCATION REQUIRED: A high school diploma or equivalent is preferred.LICENSE/CERTIFICATION REQ’D: None.EXPERIENCE REQUIRED: Six months previous sales associate experience or equivalent.KNOWLEDGE REQUIRED: Basic math ability.Familiarity with electronic cash registers.Familiarity with Goodwill Central Coast’s mission, general Company, and retail policies (this may be learned on the job).EQUIPMENT USED: Typical retail store equipment; typical office equipment.SKILLS/APTITUDES/TEMPERAMENTS:Ability to communicate effectively in English, both orally and in writing. Ability to communicate in basic Spanish preferred.Ability to maintain self-control, deal effectively with public and work in cooperation with co-workers.Ability to tactfully explain decisions and present information clearly.Ability to learn and perform opening/closing procedures, cash register operation, bank deposit procedures and related store operations paperwork.Ability to understand and accept directions and follow procedures.Ability to coordinate eye/hand/foot movement to safely handle and/or move merchandise to minimize damage and eliminate hazards and accidents/injuries.Ability to move hands and fingers quickly to operate cash register.Ability to perform both repetitive and varied duties without loss of composure or efficiency.Ability to demonstrate satisfactory attendance, as outlined in Goodwill Central Coast policy.Depending on the specific position, may require ability to drive a vehicle in the transaction of Company business. This requires a good driving record, and may require proof of personal vehicle liability insurance.Ability to adhere to safe work practices as documented in Company safety policies; ability to report safety hazards/accidents promptly to supervisor or safety committee member.EMOTIONAL EFFORT:The job involves some emotional effort. There are few deadlines requiring little or no overtime. The work environment is routine with isolated periods of high activity/demands.JOB SETTINGWork is performed in an enclosed storeroom floor. The area is heated and ventilated. Some locations have a receiving area which is less climactically controlled and where work is occasionally performed. The working/standing surface is uniform. Dust and dirt is controlled by daily cleaning of work area and are insignificant. Noise and vibrations are insignificant; however, radios and/or televisions may be turned on.PHYSICAL DEMANDSThe work pace is steady with constant standing and walking. Frequent lifting/carrying of objects weighing up to 15 lbs., with regular lifting/carrying of objects weighing up to 25 lbs. is required. Large or heavier items (26 lbs. or more) are moved by using appropriate material handling equipment and/or assistance from co-workers.Normal or corrected talking, hearing, and seeing abilities are sufficient to perform required tasks.Supplemental Physical RequirementsStandingConsistently100% of the timeWalkingConsistently71-100% of the timeSittingRarely1-10% of the timeBendingRegularly31-70% of the timeTwistingRarely1-10% of the timePushingRegularly31-70% of the timePullingRegularly31-70% of the timeClimbingRarely1-10% of the timeSquatting/KneelingRegularly31-70% of the timeLifting Carrying 10lbs. or lessConsistently71-100% of the timeLifting Carrying 11-25 lbs.Regularly31-70% of the timeLifting Carrying 26-50 lbs.Occasionally (with MHE)11-30% of the timeLongest Distance Carried-50 FeetHeaviest Item carried-25 lbs.Hand/Shoulder/Foot: Simple GraspConsistently71-100% of the timeHand/Shoulder/Foot: Power GraspRegularly31-70% of the timeHand/Shoulder/Foot:Fine ManipulationConsistently71-100% of the timeHand/Shoulder/Foot:Gross ManipulationRarely1-10% of the timeAbility to use a hand truckRegularly31-70% of the timeReaching at or above shoulder levelRegularly31-70% of the timeReaching at or below shoulder levelConsistently71-100% of the timeOperate foot controls or repetitive foot movementRarely1-10% of the timeTalking/Hearing/Seeing -Normal or Corrected abilities sufficient to perform tasksConsistently71-100% of the timeDriving long distances in a vehicle for an hour or moreNoneN/ADriving short distances getting in and out of vehicle repeatedlyNoneN/AJOB MODIFICATIONThe physical aspects of the position may be modified, depending on the specific modification and the duration of the modification.