Assistant Store Manager

L'OCCITANE Group (B Corp); Central Valley (NY); On-site; USD 22,000 - 37,000; Full time

Job summary

L’Occitane Woodbury Common's is hiring an Assistant Store Manager to create a peaceful, sensory shopping experience and uphold our sustainability commitments.

Working with the Store Manager, you will train staff, guide product selections for guests, and nurture an inclusive, customer-first team.

Experience in retail or hospitality leadership, skincare familiarity, and strong communication are valued as you help drive exceptional service.

Qualifications

• Experience leading teams in retail or hospitality settings.
• Exceptional skills in guiding and communicating effectively.
• An innovative approach, especially in sales-focused atmospheres.
• Dedication to ensuring customer happiness, both inside and out.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

Responsibilities

• Be the Host: foster a warm and inviting atmosphere aligned with brand values by improving the sensory experience for customers.
• Prioritize Guest Experience: guide guests in selecting products tailored to their preferences.
• Keep an Open Mind: embrace feedback to support an open communicative culture.
• Let Success Drive You: collaborate with the Store Manager to conduct regular training sessions on product knowledge and customer service.
• Foster a Team Culture: adapt management strategies to accommodate different communication styles and personalities.
• Communicate with Care: provide guidance and support to store staff to promote a positive team environment.

Skills

Team leadership

Guest experience

Communication

Open-minded

Sales-focused

Skincare familiarity

Clienteling

Technology basics

Job description

Who You Are:

As an Assistant Store Manager at L’Occitane Woodbury Common's, your mission is to create an environment that offers a peaceful respite from the hustle and bustle of daily life. Working closely with the Store Manager, you'll orchestrate a symphony of sensations that leaves a lasting impression on everyone who walks through our iconic yellow doors. You will contribute to creating a unique and environmentally conscious shopping experience for customers while upholding our commitment to sustainability and ethical practices.

The Fundamentals of What You’ll Do:

• Be the Host: Foster a warm and inviting atmosphere that resonates with our brand values by implementing strategies to enhance the overall sensory experience for customers, appealing to their sight, smell, touch, taste, and hearing.
• Prioritize Guest Experience: Create personal experiences and provide knowledgeable service to guide guests in selecting products tailored to their preferences.
• Keep an Open Mind: Embrace feedback and grow from it, supporting our commitment to an open communicative culture.
• Let Success Drive You: Organize with the Store Manager to conduct regular training sessions to enhance product knowledge, customer service skills, and overall performance.
• Foster a Team Culture: Adjust management strategies to accommodate different communication styles and personalities within the team.
• Communicate with Care: Demonstrate leadership by providing guidance and support to store staff, fostering a positive and inclusive team culture.

We value hearing from individuals who possess:

• Experience leading teams in retail or hospitality settings.
• Exceptional skills in guiding and communicating effectively.
• An innovative approach, especially in sales-focused atmospheres.
• Dedication to ensuring customer happiness, both inside and out.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

Who We Are:

We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.

The pay range for this position is $23.37 to $26.88 per hour (depending on skills and experience).