Assistant Store Manager

L'Occitane En Provence; City of White Plains (NY); On-site; USD 30,000 - 34,000; Full time

Job summary

L'Occitane En Provence in White Plains, NY is seeking an Assistant Store Manager to partner with the Store Manager and create a welcoming, sensory-focused shopping experience. The role emphasizes sustainability and ethical practices while delivering exceptional customer service.

You will lead trainings, motivate your team, and tailor product recommendations to guests. Experience in retail or hospitality, strong communication, and a passion for skincare help you excel.

Qualifications

• Experience leading teams in retail or hospitality settings.
• Exceptional skills in guiding and communicating effectively.
• An innovative approach, especially in sales-focused atmospheres.
• Dedication to ensuring customer happiness, both inside and out.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

Responsibilities

• Be the Host: Foster a warm and inviting atmosphere resonating with brand values by enhancing sensory experience for customers.
• Prioritize Guest Experience: Create personal experiences and guide guests in selecting products tailored to their preferences.
• Keep an Open Mind: Embrace feedback and support an open communicative culture.
• Let Success Drive You: Organize with the Store Manager to conduct regular training sessions to enhance product knowledge and service.
• Foster a Team Culture: Adjust management strategies to accommodate different communication styles and personalities.
• Communicate with Care: Provide guidance and support to store staff, fostering a positive team culture.

Skills

Team leadership

Guest guidance

Sales mindset

Customer happiness

Skincare knowledge

Clienteling experience

Tech proficiency

Communication skills

Tools

POS systems

Job description

Who You Are:

As an Assistant Store Manager at L’Occitane -The Westchester,your mission is to create an environment that offers a peaceful respite from the hustle and bustle of daily life. Working closely with the Store Manager, you'll orchestrate a symphony of sensations that leaves a lasting impression on everyone who walks through our iconic yellow doors. You will contribute to creating a unique and environmentally conscious shopping experience for customers while upholding our commitment to sustainability and ethical practices.

The Fundamentals of What You’ll Do:

• Be the Host: Foster a warm and inviting atmosphere that resonates with our brand values by implementing strategies to enhance the overall sensory experience for customers, appealing to their sight, smell, touch, taste, and hearing.
• Prioritize Guest Experience: Create personal experiences and provide knowledgeable service to guide guests in selecting products tailored to their preferences.
• Keep an Open Mind: Embrace feedback and grow from it, supporting our commitment to an open communicative culture.
• Let Success Drive You: Organize with the Store Manager to conduct regular training sessions to enhance product knowledge, customer service skills, and overall performance.
• Foster a Team Culture: Adjust management strategies to accommodate different communication styles and personalities within the team.
• Communicate with Care: Demonstrate leadership by providing guidance, and support to store staff, fostering a positive and inclusive team culture.

We value hearing from individuals who possess:

• Experience leading teams in retail or hospitality settings.
• Exceptional skills in guiding and communicating effectively.
• An innovative approach, especially in sales-focused atmospheres.
• Dedication to ensuring customer happiness, both inside and out.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

Who We Are:

We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.

The pay range for this position is $21.74 - $25.00 per hour (depending on skills and experience)

All Applicants:

United States Applicants Only:

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