Assistant Store Manager

L'OCCITANE Group (B Corp); Orlando (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

L’Occitane Orlando International Outlet is seeking an Assistant Store Manager to help craft a peaceful, sensory shopping experience. Working with the Store Manager, you’ll contribute to an environmentally conscious environment that mirrors our sustainability commitments and brand values.

You will lead guest experiences, train staff, and adapt leadership styles to foster an inclusive, high-performing team. Knowledge of skincare and clienteling is a plus; basic tech skills are essential for POS

Qualifications

• Experience leading teams in retail or hospitality.
• Exceptional communication and guest service skills.
• Innovative approach to sales in a customer-focused environment.
• Commitment to ensuring customer happiness and brand experience.
• Familiarity with skincare is beneficial.
• Prior clienteling experience is advantageous.
• Basic technology proficiency for POS and inventory tools.

Responsibilities

• Be the Host: create a warm, brand-aligned environment for customers.
• Prioritize Guest Experience by guiding product selections to match preferences.
• Embrace feedback and contribute to an open communicative culture.
• Organize training sessions with the Store Manager to enhance product knowledge and service levels.
• Foster a team culture by adapting leadership to different communication styles.
• Provide guidance and support to store staff to maintain a positive team dynamic.

Skills

Team leadership

Customer service

Communication

Training

Sales mindset

Tools

POS systems

Job description

Who You Are:

As an Assistant Store Manager at L’Occitane Orlando International Outlet, your mission is to create an environment that offers a peaceful respite from the hustle and bustle of daily life. Working closely with the Store Manager, you’ll orchestrate a symphony of sensations that leaves a lasting impression on everyone who walks through our iconic yellow doors. You will contribute to creating a unique and environmentally conscious shopping experience for customers while upholding our commitment to sustainability and ethical practices.

The Fundamentals of What You’ll Do:

• Be the Host: Foster a warm and inviting atmosphere that resonates with our brand values by implementing strategies to enhance the overall sensory experience for customers, appealing to their sight, smell, touch, taste, and hearing.
• Prioritize Guest Experience: Create personal experiences and provide knowledgeable service to guide guests in selecting products tailored to their preferences.
• Keep an Open Mind: Embrace feedback and grow from it, supporting our commitment to an open communicative culture.
• Let Success Drive You: Organize with the Store Manager to conduct regular training sessions to enhance product knowledge, customer service skills, and overall performance.
• Foster a Team Culture: Adjust management strategies to accommodate different communication styles and personalities within the team.
• Communicate with Care: Demonstrate leadership by providing guidance, and support to store staff, fostering a positive and inclusive team culture.

We value hearing from individuals who possess:

• Experience leading teams in retail or hospitality settings.
• Exceptional skills in guiding and communicating effectively.
• An innovative approach, especially in sales-focused atmospheres.
• Dedication to ensuring customer happiness, both inside and out.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

Who We Are:

We are committed to the Planet. We contribute to the company’s waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.