Assistant Store Manager FT

Lids; Minneapolis (MN); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading sports retailer seeks an Assistant Store Manager in Minneapolis. The role involves managing store operations, leading a team, and ensuring exceptional customer service. Candidates should have a high school diploma and relevant experience, with strong interpersonal skills and a passion for sports and fashion.

Benefits

Monthly sales bonuses

40% employee discount

Benefits including Paid Time Off, health, vision, dental, and 401(k)

Qualifications

• 1 year of relevant experience required.
• Ability to lift up to 50 pounds.
• Proficiency with computers and relevant software.

Responsibilities

• Manage store associates and customer complaints.
• Lead sales strategies to achieve KPIs.
• Maintain store operations and inventory management.

Skills

Interpersonal skills

Communication skills

Sales results

Education

High school diploma or equivalent

Job description

Join to apply for the Assistant Store Manager FT role at Lids

2 weeks ago Be among the first 25 applicants

Join to apply for the Assistant Store Manager FT role at Lids

About Our Company

Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Adidas, and Mitchell & Ness.

We currently operate 1,200+ locations domestically and 50+ internationally, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and numerous MLB teams. In recent years, Lids has built partnerships with iconic global brands including Marvel, Playboy, and the Harlem Globetrotters, and gained ambassadors like Justin Jefferson, Quavo, and Josephine Skriver – creating a community for both sports fans and fashion lovers.

The company is currently expanding with the goal of becoming the largest licensed brick-and-mortar sports retailer across the globe.

General Position Summary

At Lids, our Assistant Store Managers are the heart and soul of the Lids brand. These cap experts strive to foster the passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of the store are engaged. Assistant Store Managers are accountable for every aspect of the retail store performance including achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and services.

Principle Duties and Responsibilities

People & Training

• Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
• Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow-up when Store Manager is not present.
• Administer the progressive steps of discipline to include verbal and written warnings in the absence of the Store Manager.
• Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
• Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g., company dress code).
• Responsible for scheduling and staffing the store including calling in associates to work in unexpected peaks when the Store Manager is not present.
• Participate in LIDS Training Programs, adhere to set goals (for sales and tasks), and follow up regularly.
• Assist in recruiting and training store personnel on proper store operations and procedures.
• Encourage store associates’ compliance with established company policies, procedures, and guidelines including safekeeping of inventory, funds, and property.
• Other duties as assigned.

Customer Experience

• Lead, execute, and assist in Selling 101 strategy to achieve KPIs, sales targets, and deliver exceptional customer service.
• Resolve customer feedback and address issues promptly, including escalations and urgent requests, to ensure customer satisfaction.
• Ensure every customer is offered the opportunity to participate in Lids’ membership programs or special offers during their visit.
• Adhere to current visual guidelines, including proper merchandising, signage, and store cleanliness.
• Maintain a professional appearance consistent with Company Dress Code Policy.

Additional Principal Duties And Responsibilities

Operations

• Execute operations-focused directives, promotions, and initiatives from Lids HQ.
• Follow Policies & Procedures Manual to maintain a safe work environment.
• Maintain store technology and equipment, conducting daily audits and facilitating repairs as needed.
• Manage cash operations accurately, including opening and closing tills, counterfeit protection, and bank drops.
• Assist in preparing for inventory audits and support their execution to ensure accuracy.
• Open and close the store following established procedures.

Product & Inventory Management

• Protect company assets within policies.
• Assist in creating work schedules that ensure proper store coverage and wage control.
• Manage inventory accurately, including receiving, transferring, pricing, and conducting counts.
• Organize the backroom for maximum efficiency.
• Implement visual merchandising strategies, including managing window displays and merchandise updates.
• Maintain store appearance through daily VM and store actions.
• Adjust signage and promotional displays during operating hours to align with sales strategies.

Job Required Knowledge & Skills

• High school diploma or equivalent plus one year of relevant experience.
• Ability to produce sales results while minimizing loss.
• Strong interpersonal and communication skills.
• Proficiency with computers and relevant software.
• Ability to lift up to 50 pounds and work with hands overhead.
• Standing for up to 100% of the work time.
• Ability to work independently.

Preferred Job Required Knowledge & Skills

Assistant store managers can earn up to 45% above local minimum wage based on experience. They are eligible for monthly sales bonuses and a 40% employee discount. Full-time employees qualify for benefits including Paid Time Off, health, vision, dental, and 401(k).

Education

Reports To

• Store Manager

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Hospitals and Health Care, Non-profit Organizations, and Government Administration

Referrals increase your chances of interviewing at Lids by 2x