Assistant Store Manager -225 -FT

CNG Holdings, Inc.; Hudson (WI); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading financial services company is seeking an Assistant Store Manager to ensure outstanding customer service and regulatory excellence. The role involves educating customers, handling cash transactions, and complying with regulations. Ideal candidates have strong communication skills and experience in sales or customer service.

Qualifications

• 1+ year of experience in sales, customer service, and/or cash handling preferred.
• Own reliable transportation, valid driver’s license, and auto insurance.

Responsibilities

• Serve and educate customers on the product portfolio.
• Handle and count currency, cash, and coins.
• Comply with federal and state regulations and company policies.

Skills

Customer Service

Active Listening

Communication

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Join to apply for the Assistant Store Manager -225 -FT role at CNG Holdings, Inc.

1 week ago Be among the first 25 applicants

Join to apply for the Assistant Store Manager -225 -FT role at CNG Holdings, Inc.

General Function / Summary:

As a financial services leader, we strive to make a difference in our customers’ lives & the communities we serve. Our Assistant Store Managers are front-line brand ambassadors representing Check N Go, Allied Cash Advance, or Cash Store, all part of CNG Holdings, Inc. Our Assistant Store Managers embody the company’s identity in behavior, values, and ethics in support of our mission. The Assistant Store Manager is responsible for ensuring outstanding customer service and regulatory excellence.

Job Description

General Function / Summary:

As a financial services leader, we strive to make a difference in our customers’ lives & the communities we serve. Our Assistant Store Managers are front-line brand ambassadors representing Check N Go, Allied Cash Advance, or Cash Store, all part of CNG Holdings, Inc. Our Assistant Store Managers embody the company’s identity in behavior, values, and ethics in support of our mission. The Assistant Store Manager is responsible for ensuring outstanding customer service and regulatory excellence.

Duties

Essential Duties:

• Serve and educate customers on the product portfolio by presenting all options for products and/or services to meet their needs.
• Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve the issue directly with the customer.
• Answer telephone inquiries in response to questions, customer applications, requests, or other issues.
• Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store procedures, and district or region expectations.
• Respond professionally and accurately to customers, explaining possible solutions and ensuring the customer feels supported and valued.
• Interact with customers using active listening skills, to confirm or clarify information and diffuse complaints.
• Handle and count currency, cash, and coins, including managing cash drawers, cash deposits, and safe transfers; may be responsible for bank deposits or pickups.
• Balance individual batch receipts with store sales reports at end of day and resolve over/short discrepancies.
• Perform customer verifications to validate information.
• Process all transactions accurately and per company policy, including loans, check cashing, and Net Spend.
• Comply with federal and state regulations and company policies.
• Complete compliance trainings and quarterly I Agree certifications timely.
• Other duties as assigned.

Minimum Education And Experience Required

• High school diploma, GED, or equivalent experience
• 1+ year of experience in sales, customer service, and/or cash handling preferred
• Strong customer service, active listening, and communication skills
• Proficient in Microsoft Office
• Ability to multitask, prioritize, and work independently
• Own reliable transportation, valid driver’s license, and auto insurance
• Willingness to embrace core values of accountability, inclusiveness, transparency, and focus

Physical Demands

• Call center/retail/office environment
• Extensive cash handling
• Extended phone usage
• Long periods of standing
• Viewing screens and typing
• Lift up to 50 lbs with accommodations

Travel / Attendance

• Travel within district using personal vehicle
• Occasional travel to neighboring districts
• Overnight travel may be required
• Work scheduled shifts

Why Choose CNG Holdings, Inc.

CNG Holdings Inc., headquartered in Cincinnati, Ohio, is a leader in financial services, providing accessible financial products to improve customer financial health. Our mission is to help and educate customers, building long-term relationships, and making a positive community impact. Our vision is to deliver innovative solutions tailored to individual needs, helping customers build better futures.

Our Values

We emphasize inclusivity, transparency, accountability, and focus, creating a respectful and supportive workplace.

Commitment To Diversity

We are an Equal Opportunity Employer, committed to diversity and inclusion in our hiring practices.

Additional Information

This description outlines the general responsibilities and may not include all duties or requirements for the role.