Assistant Store Manager — Drive Customer Experience & Ops

H&S Energy Group; Madras (OR); On-site; USD 38,000 - 46,000; Full time

Job summary

SHELL Gas Station in Madras, OR is seeking an Assistant Manager to support daily store operations and leadership duties. You will help manage staff, ensure POS and back-office systems run smoothly, and address customer concerns with a professional approach.

The role requires strong communication, organizational skills, and the ability to work various shifts to meet business needs while maintaining compliance with labor laws and safety standards.

Qualifications

• Prior Retail or Management experience preferred.
• Ability to reconcile shift reports and understand their purpose.
• Excellent communication skills, both oral and written.
• Ability to organize and prioritize tasks to meet demands, with excellent follow through.
• Ability to identify issues and make the necessary corrections effectively.
• Demonstrate analytical and problem-solving skills.

Responsibilities

• Cover Store Manager duties in their absence, including daily paperwork and approved orders.
• Operate POS and back-office systems confidently.
• Resolve customer issues professionally.
• Assign and monitor shift duties.
• Apply federal, state, and local labor laws to retail.
• Promote safety by enforcing rules.
• Interact professionally with team members.
• May make recommendations on performance; not authorized to hire/fire.
• Perform other duties as assigned.

Skills

Retail management

Customer service

Cash handling

Shift scheduling

EPOS systems

Education

High School Diploma or equivalent

Tools

EPOS systems

Job description

SHELL Gas Station in Madras, OR is seeking an Assistant Manager to support daily store operations and leadership duties. You will help manage staff, ensure POS and back-office systems run smoothly, and address customer concerns with a professional approach.

The role requires strong communication, organizational skills, and the ability to work various shifts to meet business needs while maintaining compliance with labor laws and safety standards.