Assistant Store Manager – Customer Experience Leader

Socket.dev; Oklahoma; On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Dental & Vision insurance for family

Free Boots

Employee discounts

Job summary

Tecovas, based in Austin, TX, is seeking a Full-Time Assistant Store Manager to elevate the customer experience and lead high-performing teams in-store. The role will drive merchandising, training, and operations to deliver premium service and brand consistency.

You will coach and develop staff, manage product flow, and support omni-channel initiatives to enhance the customer journey. This position requires 3+ years in retail management and a strong track record of achieving financial results.

Qualifications

• 3+ years Retail Management experience
• Exceptional leadership, selling, and customer service skills
• Strong merchant skills and a history of delivering financial results
• Proven record of hiring and developing great talent
• Experienced in coaching, counseling & conflict resolution
• Independent, proactive, results-driven work ethic
• Utmost character, honesty, and transparency

Responsibilities

• Cultivates an environment of genuine customer connection
• Demonstrates extraordinary service and acts as a brand ambassador reflective of the company values
• Facilitates an energized pace, positive service environment and team development
• Delivers high-quality product services with attention to detail – such as branding, debossing, boot stretching, brim shaping, and boot shines – to ensure a premium customer experience
• Understands an OMNI Channel business - implements processes and utilizes tools to better service the customer
• Supports the Store Manager in recruiting, hiring, and retaining top talent
• Supports the Store Manager in creating and maintaining a succession strategy
• Foster a culture of strong communication and teamwork to ensure balance between operational, visual and customer priorities
• Provides real-time feedback, coaching and training to team members
• Deliver world-class, in-person training to all new team members
• Ensure timely completion of new hire training paths
• Meet regularly with Tecovas HQ Retail Training team or field leaders to check in on progress
• Suggest improvements or new programs related to retail training
• Ensure compliance of training activities with policies and best practices
• Work closely with store leadership to plan, schedule, and execute new hire training
• Coordinate ongoing training in store locations including product/services training
• Attend regular training meetings to stay informed
• Oversight of sales floor and windows to ensure proper lighting, cleanliness, and displays

Skills

Retail leadership

Customer service

Talent development

Merchandising

Communication skills

Education

High School Diploma

College degree preferred

Job description

Tecovas, based in Austin, TX, is seeking a Full-Time Assistant Store Manager to elevate the customer experience and lead high-performing teams in-store. The role will drive merchandising, training, and operations to deliver premium service and brand consistency.

You will coach and develop staff, manage product flow, and support omni-channel initiatives to enhance the customer journey. This position requires 3+ years in retail management and a strong track record of achieving financial results.