Assistant Store Manager: Customer-Driven Store Ops

Ace Hardware; Norwalk (IA); On-site; USD 34,000 - 48,000; Full time

Job summary

Cappel's Ace Hardware in Norwalk, IA seeks an Assistant Manager to support owners in daily store operations and customer service excellence. You will help supervise cash handling, inventory, training, and store programs while maintaining a safe, welcoming environment for staff and shoppers.

The role emphasizes leadership, problem-solving, and teamwork, with duties spanning customer service, operations, and merchandising to drive profitability and customer satisfaction.

Qualifications

• High School or GED equivalent.
• Formal retail experience preferred.

Responsibilities

• Assist in overall store operations and achieving company goals.
• Provide positive representation of the store and proactively assist customers.

Skills

Customer service

Leadership

Communication

Teamwork

Problem solving

Education

High School or GED

Tools

POS system

Job description

Cappel's Ace Hardware in Norwalk, IA seeks an Assistant Manager to support owners in daily store operations and customer service excellence. You will help supervise cash handling, inventory, training, and store programs while maintaining a safe, welcoming environment for staff and shoppers.

The role emphasizes leadership, problem-solving, and teamwork, with duties spanning customer service, operations, and merchandising to drive profitability and customer satisfaction.