Assistant Store Manager: Customer-Driven Leader & Coach

Reasors Food Stores

Grand Marais (MI)

On-site

USD 40,000 - 56,000

Full time

8 days ago

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Job summary

Blarney Castle is seeking an Assistant Manager to help lead store operations, coach staff, and deliver excellent customer service on a daily basis. This role supports the Store Manager in executing programs, ensuring accuracy in pricing, inventory, and banking procedures while maintaining a welcoming store environment for shoppers.

The position requires strong communication, reliable attendance, and the ability to work varied shifts in a fast-paced retail setting.

Qualifications

High school diploma or equivalent is required.
Two years progressively responsible retail experience.
Demonstrated math skills for sales, tax, and inventory.
Ability to read, write, and follow procedures and training materials.
Strong interpersonal and written communication skills.
Ability to work in a fast-paced team environment.
Experience with POS, HR, and Microsoft Office is helpful.
Flexible to work any shift and on-call for emergencies.
Reliable transportation and auto insurance for off-site banking.
Age 18 or older due to age-restricted products.

Responsibilities

Display a customer comes first attitude by ensuring every customer is provided with immediate and undivided attention of the staff. Ensure customer complaints are resolved in a timely and appropriate manner.
Assist the Store Manager by supporting the implementation of Company programs by following established action plans and motivating employees to meet operational objectives. Promote an environment for effective teamwork where employees feel valued and respected.
Identify, communicate, and delegate appropriate responsibilities to employees to ensure a smooth flow of operations.
Create a positive learning environment by providing clear, specific, and timely coaching to employees on shift to ensure operational excellences and to improve employee performance.
Assist with new employee training by positively reinforcing successful performance and providing respectful and encouraging coaching as needed. Provides feedback to store manager on employee’s performance during shift.
Demonstrate a calm demeanor during periods of high volume or unusual events and manages a smooth transition thereafter to maintain store operating standards and to set a positive example for employees.
Assist in the execution of marketing, fuel, and food strategies. Assist in the implementation of approved promotions and works with the manager to ensure stock availability.
Ensure that pricing and inventory levels are properly maintained to established standards. Orders inventory as needed and monitors vendor performance.
Follow all company policies, procedures, and practices. Ensures compliance with all local, state, and federal laws within the scope of convenience store and gas station operations. Monitors team compliance and trains or coaches as necessary. Reports events or concerns to the Store Manager.
Prepare and delivers deposits to the appropriate bank. Reconciles daily receipts with PDI resolving any variances.
Ensure maintenance issues are properly communicated and resolved in a timely manner.
Ensure safety and security policies are followed by serving as the store’s Safety Captain. Conducts safety audits and ensures employees follow all safety procedures. Leads safety meetings and presents corporate safety topics.
Respond to unusual or emergency situations outside of normal business hours as necessary.
Perform all work on-site at assigned store location.
Follow company policies and procedures.
Complete training within established deadlines.
Other duties as assigned.