Assistant Store Manager — Brand & Guest Experience

Lush; New Orleans (LA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Employee discount

Growth opportunities

Job summary

Lush North America, a handmade cosmetics retailer, is seeking an Assistant Manager in New Orleans. The role centers on delivering exceptional customer experiences, guiding staff, and achieving sales goals, all while Upholding brand values, ethical practices, and community involvement.

The ASM supports the Shop Manager across operations, staff development, and performance, with an emphasis on leadership and a strong customer-centric approach. Flexible hours and growth opportunities are offered.

Qualifications

• 1-3 years managing or supervising in a retail environment.
• Excellent listening and communication skills.
• Excellent analytical, critical thinking and troubleshooting skills.
• Excellent organization and time management skills.
• Strong customer service, supervisory and sales skills.
• Knowledge and interest in skincare, natural beauty and ethical business.
• Ability to work flexible hours including holidays, evenings and weekends.

Responsibilities

• Supervise daily shop operations to ensure exceptional customer experiences and sales.
• Promote brand values and ethical practices in-store and through community engagement.
• Build product knowledge and make informed recommendations to customers.
• Analyze store metrics and budgets to drive profitable results.
• Lead and develop team members through coaching and feedback.
• Collaborate with management on staffing, scheduling, and training.

Skills

Customer service

Communication

Analytical thinking

Time management

Sales skills

Skincare knowledge

Flexibility

Tools

Excel

Microsoft Office

Job description

Lush North America, a handmade cosmetics retailer, is seeking an Assistant Manager in New Orleans. The role centers on delivering exceptional customer experiences, guiding staff, and achieving sales goals, all while Upholding brand values, ethical practices, and community involvement.

The ASM supports the Shop Manager across operations, staff development, and performance, with an emphasis on leadership and a strong customer-centric approach. Flexible hours and growth opportunities are offered.