Assistant Store Manager

Monro, Inc.; Williston (VT); On-site; USD 125,000 - 150,000; Full time

Job summary

Join a leading automotive service provider as an Assistant Store Manager. This role involves managing guest relationships, optimizing technician efficiency, and achieving sales goals. The ideal candidate will have strong customer service and problem-solving skills, along with retail experience. Monro, Inc. offers a supportive work environment with opportunities for career growth and performance incentives.

Benefits

Performance incentives

Paid vacations and holidays

Reimbursement for ASE Certifications

401(k) eligibility

Direct Deposit

Employee Discounts

Healthcare, Vision, and Dental insurance

Career advancement opportunities

Qualifications

• Minimum two years retail experience or equivalent education and experience.
• ASE certification and State Inspection License preferred.

Responsibilities

• Schedule guest appointments to optimize technician efficiency.
• Help achieve sales goals by informing and recommending products.
• Assist with inventory management and maintain store cleanliness.

Skills

Problem Solving

Customer Service

Communication

Inventory Management

Education

High School Diploma

Job description

Join to apply for the Assistant Store Manager role at Monro, Inc.

1 day ago Be among the first 25 applicants

Join to apply for the Assistant Store Manager role at Monro, Inc.

Company Description

Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.

Headquartered in Rochester, New York, where our founder, Chuck August, opened his first store in 1957, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states. Monro powers 16 highly respected tire and auto service brands, supporting regional strength and community connections across neighborhoods of every shape, size, and color.

Under the Monro banner, we are united as a TEAM, sharing the mission to deliver the highest quality tire and auto service in the industry.

Are you motivated to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted by consumers for quality automotive maintenance and repairs. We seek individuals at all career stages who share our vision. Positions are available in retail locations, field management, and at our Store Support Center in Rochester, NY. If you enjoy helping others, working on cars, being part of a team, solving problems, building guest relationships, and valuing honesty and integrity, Monro is your destination.

Destination Monro - Your Career is Here!

Job Description

1. Schedule guest appointments to optimize technician efficiency in vehicle services/repairs.
2. Help achieve sales goals by informing and recommending tire and service products, and promotions.
3. Attend to all guest needs related to sales, service, complaints, and adjustments.
4. Build guest relationships to maximize satisfaction, loyalty, and retention.
5. Assist technicians in communicating repair and service needs to guests.
6. Maintain the store’s condition and cleanliness to Monro standards.
7. Assist with inventory management, including pulling, unloading, and stocking inventory.
8. Provide guidance to technicians and assist with services/repairs as needed.
9. Organize store workflow to ensure efficient use of technician skills and timely vehicle services.
10. Adhere to company policies, governmental standards, and safety protocols.
11. Perform Store Manager functions as needed.
12. Perform other duties as assigned by supervisor.

Qualifications

1. High School Diploma or equivalent.
2. Minimum two years retail experience or equivalent education and experience.
3. Flexible working hours including days, evenings, weekends, and holidays.
4. ASE certification and State Inspection License preferred.
5. Ability to motivate a team and achieve goals.
6. Strong problem-solving, inventory management, merchandising, and customer service skills.
7. Effective communication skills with teammates and guests.
8. Complete all required Monro training on schedule.
9. Valid driver’s license with satisfactory Motor Vehicle Report (MVR).

Profile Summary

• Basic automotive maintenance, repair, and tire services skills.
• Problem identification and decision-making abilities.
• Ability to interpret instructions in various formats.
• Excellent customer service and sales skills.
• Strong communication and organizational skills.

Additional Information

Work Environment & Physical Requirements:

This role operates in an automotive shop environment with exposure to noise, weather, chemicals, odors, dirt, and dust. Requirements include:

• Flexible hours including weekends and holidays.
• Ability to lift and carry up to 50 lbs.
• Frequent standing, walking, reaching, bending, and stooping.

Benefits:

• Performance incentives
• Paid vacations and holidays for full-time teammates
• Reimbursement for ASE Certifications and State Inspection Licenses
• 401(k) eligibility immediately upon hire
• Direct Deposit
• Employee Discounts
• Healthcare, Vision, and Dental insurance for full-time teammates
• Employee Perks
• Career advancement opportunities

This summary is not exhaustive; other duties may be assigned as needed.

Monro Inc. is an Equal Employment Opportunity / Affirmative Action employer, considering all individuals regardless of protected characteristics.

Compensation: $18.00-$20.00/hour, with potential incentives based on experience.

Your next Destination!

Growth Opportunity:

We support career growth through training, certifications, and coursework in Monro University, enabling advancement.

Monro, Inc. is committed to equal opportunity employment.