Assistant Store Manager

Sun Auto Tire and Service; Springdale (AR); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Closed Sundays

Bi-Weekly Pay

Tuition Reimbursement

Paid Vacation and Sick Time

6 Paid Holidays

Medical, Dental and Vision Insurance

Life Insurance

401(k) with Company Match

Discounted Services

Advancement Opportunities

Job summary

Plaza Tire Service, part of Sun Auto Tire & Service, is seeking an Assistant Manager in Springdale to lead daily operations, drive sales, and deliver a professional, transparent service experience.

You will greet customers, document concerns, quote services, coordinate with technicians, supervise staff, and promote quality workmanship while maintaining a focus on customer satisfaction and team development.

Qualifications

• Must have strong customer service and communication skills.
• Sales-driven with ability to upsell services.
• Leadership experience in a service environment is a plus.

Responsibilities

• Greet customers in a professional manner and document concerns.
• Inspect vehicle/service history and identify needs.
• Explain recommendations and provide accurate service quotes.
• Promote services, parts, and accessories to customers.
• Coordinate with technicians and supervise daily operations.
• Ensure proper cashing out and documentation of warranties.

Skills

Customer service

Sales

Leadership

Communication

Education

High School Diploma or equivalent

Job description

Overview

Plaza Tire Service

Drive Your Career Forward — Lead, Sell, and Make an Impact

If you're a high-energy team player with a passion for the automotive industry, this is your opportunity to step into leadership and grow with a company that’s built on performance, process, and people.

Plaza Tire Service is proud to be part of Sun Auto Tire & Service, a leading provider of automotive services with a family of trusted brands serving communities coast to coast. We’re committed to integrity, excellence, and developing our team.

As an Assistant Manager, you will play a key leadership role in driving sales, managing daily operations, and ensuring every customer receives a professional, transparent, and top-tier service experience.

Compensation:

$50,000 - $75,000 Annually

Benefits:

• Closed Sundays
• Competitive Bi-Weekly Pay
• Tuition Reimbursement
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!!!

Principal Duties and Responsibilities:

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

Qualifications:

• High School Diploma or equivalent
• Must be at least 18 years of age
• Prior experience as a Service Advisor is highly preferred, but not required
• Professional appearance and proven ability to work in a process driven environment
• Possess valid driver’s license
• Ability to work a minimum of five days, including Saturday

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.