Assistant Store Manager

Brobston Group; Troy (MI); On-site; USD 42,000 - 60,000; Full time

Job summary

Brobston Group in Troy, MI seeks an Assistant Store Manager to support the Store Manager in achieving sales and service targets while improving store operations.

You will lead, coach, and develop the store team, set weekly and monthly goals, and collaborate with training and HR to ensure top customer experiences and professional presentation.

Qualifications

• Experience in management, sales, hospitality, or service is required.
• Strong customer service and clienteling skills are essential.
• Proven leadership ability to coach and motivate a team.
• Excellent verbal and written communication skills.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Lead, coach, and develop the store team to meet goals.
• Set weekly/monthly team objectives with training teams.
• Promote outstanding customer service and professional conduct.
• Maintain attractive merchandise displays per guidelines.
• Collaborate with HR on resources, policies, and development.
• Perform other duties as assigned by the Store Manager.

Skills

Management experience

Sales experience

Leadership

Customer service

Clienteling

Communication skills

Team development

Job description

Summary

The Assistant Store Manager supports the Store Manager in achieving sales and service targets while improving store operations. This role helps develop a professional team and deliver an excellent customer experience.

Responsibilities

• Lead, coach, and develop the store team to achieve company goals and individual objectives.
• Set weekly and monthly team objectives and collaborate with training teams.
• Promote excellent customer service and ensure employees represent the company professionally.
• Maintain attractive merchandise displays in accordance with visual guidelines.
• Partner with store support departments and Human Resources on resources, policies, and team development.
• Perform other duties as assigned by the Store Manager.

Requirements

• Previous experience in management, sales, hospitality, or service.
• Exceptional customer service and clienteling skills.
• Strong leadership skills with the ability to coach and motivate a team.
• Professional verbal and written communication skills.
• Availability to work a flexible schedule, including nights, weekends, and holidays.