Assistant Store Manager

brobstongroup.com - Jobboard; McLean (VA); On-site; USD 52,000 - 72,000; Full time

Job summary

Brobston Group in McLean, VA is seeking an Assistant Store Manager to support the Store Manager in achieving sales and service targets by leading the store team, maintaining standards, and driving operational improvements.

This role concentrates on delivering exceptional customer experiences, coaching and training the team, and ensuring visual presentation follows brand guidelines, with flexibility to work nights, weekends, and holidays.

Qualifications

• Previous experience in management, sales, hospitality, and/or service.
• Exceptional customer service and clienteling skills.
• Strong leadership skills with the ability to coach and motivate a team.
• Professional verbal and written communication skills.
• Flexible availability, including nights, weekends, and holidays.

Responsibilities

• Lead and develop a professional store team to meet sales and service goals.
• Collaborate with training teams to develop and maintain a high-performing team.
• Establish weekly and monthly objectives for the team and monitor progress.
• Ensure employees present professionally and deliver excellent customer service and clienteling.
• Maintain attractive merchandise presentation according to visual guidelines.
• Work with store support departments and Human Resources on policies, procedures, and development planning.
• Perform other duties as assigned by the Store Manager.

Skills

Management

Sales

Hospitality

Customer Service

Clienteling

Leadership

Communication

Flexible Scheduling

Job description

Summary

The Assistant Store Manager supports the Store Manager in achieving sales and service targets by leading and developing the store team, maintaining store standards, and identifying opportunities for operational improvement. This role focuses on delivering exceptional customer experiences, driving team performance through coaching and training, and ensuring merchandise presentation follows visual guidelines.

Responsibilities

• Support Store Manager to lead and develop a professional store team to meet sales and service goals
• Collaborate with training teams to develop and maintain a high-performing team
• Establish weekly and monthly objectives for the team and monitor progress
• Ensure employees present professionally and deliver excellent customer service and clienteling
• Maintain attractive merchandise presentation according to visual guidelines
• Work with store support departments and Human Resources on policies, procedures, and development planning
• Perform other duties as assigned by the Store Manager

Requirements

• Previous experience in management, sales, hospitality, and/or service
• Exceptional customer service and clienteling skills
• Strong leadership skills with the ability to coach and motivate a team
• Professional verbal and written communication skills
• Flexible availability, including nights, weekends, and holidays