Assistant Store Manager

Outlets of Des Moines; Town of Lee (NY); On-site; USD 100,000 - 125,000; Full time

Job summary

A leading company is seeking an Assistant Store Manager to lead a retail team, driving sales and providing excellent customer service. Responsibilities include staff training, operational compliance, and fostering community relationships to enhance brand awareness. Ideal candidates will have a strong retail background and excellent communication skills.

Benefits

401(k) with company matching

Health insurance

Flexible spending account

Life and AD&D insurance

Paid time off

Parental leave

Qualifications

• Minimum of two years of retail sales experience.
• Excellent communication and relationship-building skills.
• Proven ability to manage multiple tasks effectively.

Responsibilities

• Assists in maximizing store sales and scheduling.
• Models brand standards in customer service.
• Educates and trains store staff on product knowledge.

Skills

Communication

Delegation

Time-management

Customer satisfaction

Multi-tasking

Tools

Microsoft Office

Job description

The Assistant Store Manager provides leadership and direction to the store staff and successfully executes company strategies under the direction of the Store Manager. The primary responsibilities of the Assistant Store Manager are to assist in maintaining optimal staffing levels, recruiting, hiring, educating, and motivating a team of brand advocates who in turn inspire the customer. They are responsible for setting the example for customer engagement and selling for their team. They are responsible for maximizing store profitability by assisting in controlling expenses, protecting company assets, and by ensuring that store standards and processes for customer care, merchandising, operations, sustainability, and community participation are consistent and well-executed.

Key Responsibilities:

Sales and Profitability:

• Assists Store Manager with maximizing store sales to achieve goals by measuring and monitoring results against key targets.
• Assists in scheduling to maximize sales and profitability.

Brand Experience/Customer Service:

• Ensures excellence in customer service in the store by modeling brand specific service standards, monitoring customer feedback, and responding to and addressing all customer concerns quickly.
• Ensures that store team is engaging with each customer to create an authentic brand experience.
• Supports store manager in building brand awareness through engaging customer interactions.
• Supports store marketing events and grows relationships in the community to generate brand awareness and drive traffic.

Training and Coaching Team:

• Educates staff on product and assortment to enhance selling and customer engagement.
• Provides relevant, timely information, coaching, and feedback that enables their success and growth.
• Executes training programs in partnership with the Store Manager.
• Assists in organizing and leading store staff meetings.
• Gives feedback to Store Manager on associate’s performance and helps set goals for the team.

Operations, Loss Prevention, and Safety:

• Ensures compliance and adherence to policies, processes, and procedures, standards and practices, and company directives.
• Assists with creating and managing the store schedules.
• Participates in Loss Prevention Audits, reviews results, and executes a plan to meet district and company shrink goals.
• Reacts quickly to all customer and associate injuries and partners with Store Manager and Human Resources.
• Implements floor-sets and merchandising directives.
• Leads the team on weekly visual merchandising changes.
• Ensures proper placement procedures are followed and communicates concerns directly to the Store Manager as needed.

Human Resource Management:

• Assist with recruiting and retaining high-performing associates that embody company values.
• Responsible for creating contests, activities, and incentives for associates in partnership with the Store Manager.
• Addresses performance issues in partnership with Store Manager.
• Ensures compliance with all HR/Payroll requirements according to established standards and practices including new hires, rehires, position changes, etc.
• Maintains the Open-Door Policy.

Store Culture:

• Models behavior that respects the background, experience, and unique differences of others, upholding the integrity and values of Kontoor Brands.
• Promotes an environment that encourages participation, creativity, and learning by sharing best practices and building on the ideas of others.
• Continuously looks for ways to have the store be sustainable and recognizes the impact the store has on the environment.
• Embeds company purpose, mission, and values into team.
• Ensures each associate understands their impact in achieving Kontoor Brands’ strategic priorities.
• Creates a highly engaged, performance-driven culture.

Job Requirements:

• Minimum of two years of retail sales experience.
• Two years of supervisory experience preferred.
• Must be 18 years of age or older.
• Excellent communication, delegation, follow-up, and time-management skills.
• Proven ability to multi-task and direct activities at all levels.
• Proficient in Microsoft Office.
• Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment.
• Proficient computer skills including e-mail, word processing, spreadsheets, and software programs.
• Open availability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays.

Essential Functions:

• Operate office equipment and technology (i.e., cash register, computers, phones, scanners, etc.).
• Ability to stand during scheduled shifts for up to 8 hours.
• Walking and moving to assist customers, retrieve merchandise and recover the store.
• Lifting and carrying, ability to maneuver and/or lift up to 25 lbs. regularly, and up to 50 lbs. occasionally.
• Ability to push/pull full racks of merchandise for restocking the store.
• Ability to reach, stretch, bend, stoop, and crouch to retrieve items from shelves, restock, and maintain store cleanliness.
• Manual labor is required occasionally to assemble displays and/or rearrange the store layout.
• Vision to accurately read labels, assist customers, and tasks that require attention to detail.
• Ability to use fine manipulation, and grasp with hands to sort and organize clothing, ex. place on hangers, folding, organize in color/size order.

Pay and Benefits:

• Compensation Range: $17.00-$23.00 / hour in all states except for New York and Colorado, the compensation range is $20-$25/hour.
• 401(k) with company matching
• Health insurance
• Flexible spending account
• Vision insurance
• Family planning
• Employee assistance program
• Life and AD&D insurance
• Paid time off
• Parental leave

Kontoor Brands is an Equal Opportunity Employer. EOE/AA/M/F/Vet/Disability

Why Kontoor Brands?

At Kontoor, we offer a comprehensive benefit package to fit your lifestyle. Our benefits are crafted with the same care as our products.

When our employees are healthy, secure, and well, they bring their best selves to work. Kontoor Brands supports you with a competitive benefits program that provides choice and flexibility to meet your and your family’s needs – now and in the future. We offer resources to support your physical, emotional, social, and financial wellbeing, plus benefits like discounts on our apparel. Kontoor Brands also provides four weeks of Paid Parental Leave to eligible employees who are new parents, Flexible Fridays, and Tuition Reimbursement.

We are proud to offer a workplace culture centered on equitable opportunities and a sense of belonging for all team members. Here we have a global workforce of high-performing teams that both unlocks our individual uniqueness and harnesses our collaborative talents.

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