Assistant Store Manager

Goodwill Industries of South Florida; Town of Florida (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Goodwill Industries of South Florida seeks an Assistant Manager to oversee daily store operations when the Store Manager is off-duty. You will lead, coach, and train up to 30 staff while ensuring sales goals and adherence to Goodwill policies.

The role emphasizes customer and donor relations, safety, and timely administrative duties, with a focus on opening/closing, cash handling, and staff performance.

Responsibilities

• Maintain inventory levels through proper rotation, pricing, returns, and sales procedures.
• Ensure merchandise is attractively displayed to enhance the customer shopping experience.
• Maintain store cleanliness and organization daily, with most merchandising tasks completed before opening.
• Guarantee the store opens and closes according to policy, including activating security and environmental systems.
• Follow cash-handling procedures, including petty cash security, daily deposits, sales reconciliation, and reporting discrepancies.
• Provide excellent customer service; ensure staff are courteous and helpful.
• Respond to customer and donor inquiries and complaints professionally.
• Ensure equitable access to merchandise for all shoppers.
• Supervise up to 30 store employees.
• Train, schedule, and provide feedback to staff; guide performance improvement as needed.
• Document and recommend personnel actions when necessary.
• Attend management meetings and communicate relevant updates to store staff.
• Maintain a safe, sanitary, and secure store environment.
• Monitor and report safety hazards.
• Train staff on safety and fire prevention protocols.
• Adhere to established policies and commercial best practices.
• Complete all administrative tasks timely and accurately.
• Support the organization's goals, procedures, and values.

Job description

Summary
When the Store Manager is off-duty, the Assistant Manager assumes full responsibility for operating a Goodwill Retail Store. This role involves leading, motivating, coaching, and training employees while meeting sales goals and upholding Goodwill’s policies and procedures.

Summary
When the Store Manager is off-duty, the Assistant Manager assumes full responsibility for operating a Goodwill Retail Store. This role involves leading, motivating, coaching, and training employees while meeting sales goals and upholding Goodwill’s policies and procedures.
Essential Duties and Responsibilities: Store Operations

• Maintain inventory levels through proper rotation, pricing, returns, and sales procedures.
• Ensure merchandise is attractively displayed to enhance the customer shopping experience.
• Maintain store cleanliness and organization daily, with most merchandising tasks completed before opening.
• Guarantee the store opens and closes according to policy, including activating security and environmental systems.
• Follow cash-handling procedures, including petty cash security, daily deposits, sales reconciliation, and reporting discrepancies.

Customer and Donor Relations

• Provide excellent customer service; ensure staff are courteous and helpful.
• Respond to customer and donor inquiries and complaints professionally.
• Ensure equitable access to merchandise for all shoppers.

Employee Supervision

• Supervise up to 30 store employees.
• Train, schedule, and provide feedback to staff; guide performance improvement as needed.
• Document and recommend personnel actions when necessary.
• Attend management meetings and communicate relevant updates to store staff.

Safety and Compliance

• Maintain a safe, sanitary, and secure store environment.
• Monitor and report safety hazards.
• Train staff on safety and fire prevention protocols.

Administrative Duties

• Adhere to established policies and commercial best practices.
• Complete all administrative tasks timely and accurately.
• Support the organization's goals, procedures, and values.