Assistant Manager

Goodwill Industries of Michiana - Northwest; Merrillville (IN); On-site; USD 20,664 - 27,552; Full time

Job summary

Goodwill Industries of Michiana - Northwest is seeking a motivated Assistant Manager for their retail store in Merrillville, Indiana. This role involves overseeing daily operations, ensuring customer service excellence, and managing inventory. You will support and develop a productive team while embodying our mission. Candidates should have strong supervisory skills and customer service abilities.

The position offers a starting compensation of $17 per hour and the opportunity to foster a positive workplace atmosphere.

Qualifications

• Solid customer service abilities, including resolving concerns and maintaining satisfaction.
• Proven supervisory skills with the ability to motivate team members.
• Strong verbal and written communication skills.

Responsibilities

• Oversee daily store operations, including sales floor activities and merchandising.
• Evaluate employee performance and provide coaching.
• Maintain clear communication with the Store Manager.

Skills

Customer service

Supervisory skills

Communication skills

Team motivation

Education

High school diploma or equivalent

Job description

We are seeking a motivated Assistant Manager to oversee the day-to-day operations of a fast-paced retail store. This role ensures all aspects of the store run smoothly, including customer service, inventory control, and sales. You will foster a positive and welcoming environment for customers while supporting and developing a productive team. Reporting to the Store Manager, this role is integral to achieving operational excellence and providing an exceptional shopping experience. As an Assistant Manager at Goodwill Industries, you will embody our mission to “Empower people to achieve their most abundant life” and uphold our Core Values: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

Responsibilities

• Take part in regular meetings to review store performance and help develop improvement strategies
• Oversee and coordinate daily store operations, including sales floor activities, merchandising, inventory management, and customer service
• Enforce safety procedures to ensure a safe and secure environment for both employees and customers
• Maintain clear communication with the Store Manager regarding operations, staff performance, and store challenges
• Foster collaboration across departments to meet store objectives and improve operational efficiency
• Evaluate employee performance, provide ongoing coaching and feedback, and support professional growth
• Support in creating and executing corrective action plans to resolve operational concerns
• Recruit, hire, and train team members to build a competent, diverse, and motivated workforce
• Identify and respond to potential security concerns, including internal theft and shoplifting
• Perform other duties as assigned to support store operations and team success
• Take appropriate disciplinary actions to maintain high standards of conduct and performance

Qualifications

• Solid customer service abilities, including resolving concerns and maintaining customer satisfaction
• Proven supervisory skills with the ability to motivate and hold team members accountable
• Reliable transportation, valid driver’s license, and proof of insurance for travel to different job sites
• High school diploma or equivalent required, or the ability to obtain one through The Excel Center
• Ability to successfully complete a criminal background check and drug screening
• Strong verbal and written communication skills for effective interaction with staff, customers, and leadership
• Experience cultivating a positive, supportive, and productive workplace environment

Compensation: $17 per hour