Assistant Store Manager

GOODWILL SOUTH FLORIDA TEP LLC; Florida; On-site; USD 42,000 - 56,000; Full time

Job summary

GOODWILL SOUTH FLORIDA TEP LLC is seeking an Assistant Store Manager to oversee daily store operations in the Store Manager's absence. You will lead, motivate, coach, and train up to 30 employees to achieve sales targets and uphold Goodwill policies.

The ideal candidate has at least 2 years in retail with supervisory experience, strong communication, organization, and customer service skills. English proficiency required; Spanish beneficial.

Qualifications

• Strong customer service and communication skills required.
• Ability to organize merchandising and staff scheduling.
• Ability to lead a team and motivate employees.
• Bilingual English/Spanish preferred but not required.

Responsibilities

• Oversee daily store operations in the absence of the Store Manager.
• Lead, coach, and train up to 30 employees.
• Ensure pricing, merchandising, and cleanliness meet standards.
• Manage cash handling, deposits, and shift reporting.
• Maintain safety and security protocols and door opening/closing procedures.
• Support sales goals and uphold Goodwill policies.

Skills

Customer service

Communication

Organization

Interpersonal skills

Education

High school diploma or equivalent

College degree preferred

Job description

Summary:When the Store Manager is off-duty, the Assistant Manager assumes full responsibility for operating a Goodwill Retail Store. This role involves leading, motivating, coaching, and training employees while meeting sales goals and upholding Goodwill’s policies and procedures.Essential Duties and Responsibilities:Store OperationsMaintain inventory levels through proper rotation, pricing, returns, and sales procedures.Ensure merchandise is attractively displayed to enhance the customer shopping experience.Maintain store cleanliness and organization daily, with most merchandising tasks completed before opening.Guarantee the store opens and closes according to policy, including activating security and environmental systems.Follow cash-handling procedures, including petty cash security, daily deposits, sales reconciliation, and reporting discrepancies.Customer and Donor RelationsProvide excellent customer service; ensure staff are courteous and helpful.Respond to customer and donor inquiries and complaints professionally.Ensure equitable access to merchandise for all shoppers.Employee SupervisionSupervise up to 30 store employees.Train, schedule, and provide feedback to staff; guide performance improvement as needed.Document and recommend personnel actions when necessary.Attend management meetings and communicate relevant updates to store staff.Safety and ComplianceMaintain a safe, sanitary, and secure store environment.Monitor and report safety hazards.Train staff on safety and fire prevention protocols.Administrative Duties:Adhere to established policies and commercial best practices.Complete all administrative tasks timely and accurately.Support the organization's goals, procedures, and values.Qualifications:Education: High school diploma or equivalent required; college degree preferred.Experience: Minimum of 2 years in retail sales (ready-to-wear), with at least 6 months in a supervisory role.Language: English proficiency required (verbal and written); bilingual (English/Spanish) preferred.Skills: Excellent communication, organization, interpersonal, and customer service skills.Core Competencies:Customer ServiceTeamwork & DelegationLeadership & Managing PeopleProblem SolvingWritten & Oral CommunicationProfessionalism & EthicsDiversity & Inclusion AwarenessSafety & Security AwarenessAttendance & DependabilityPhysical Requirements:Regularly required to stand, walk, talk, and hear.Frequent lifting up to 10 lbs; occasional lifting up to 50 lbs.Requires close, distance, color, and peripheral vision, plus depth perception and focus adjustment.Work Environment:Moderate noise level typical of a retail setting.