Assistant Store Manager

CNG Holdings, Inc.; Stillwater (OK); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in financial services is seeking an Assistant Store Manager to join their team. This role involves being a front-line ambassador, ensuring exceptional customer service while managing cash operations and adhering to regulations. The ideal candidate will have a strong background in sales and customer service, with excellent communication skills. This position offers an opportunity to contribute to the community and make a difference in customers' lives. If you are passionate about helping others and thrive in a dynamic environment, this role is perfect for you.

Qualifications

• 1+ year of experience in sales or customer service preferred.
• Strong communication skills and ability to multitask.

Responsibilities

• Educate customers on product options to meet their needs.
• Handle cash and perform transactions accurately.
• Comply with federal and state regulations.

Skills

Sales Experience

Customer Service

Cash Handling

Communication Skills

Microsoft Office Proficiency

Education

High School Diploma or GED

Job description

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General Function / Summary:

As a financial services leader, we strive to make a difference in our customers’ lives & the communities we serve. Our Assistant Store Managers are a front-line brand ambassador representing Check N Go, Allied Cash Advance, or Cash Store, all part of the CNG Holdings, Inc., family of companies. They embody the company’s identity in behavior, values, and ethics in support of our mission. The Assistant Store Manager is responsible for ensuring outstanding customer service and regulatory excellence.

Job Description

General Function / Summary:

As a financial services leader, we strive to make a difference in our customers’ lives & the communities we serve. Our Assistant Store Managers are a front-line brand ambassador representing Check N Go, Allied Cash Advance, or Cash Store, all part of the CNG Holdings, Inc., family of companies. They embody the company’s identity in behavior, values, and ethics in support of our mission. The Assistant Store Manager is responsible for ensuring outstanding customer service and regulatory excellence.

Duties

Essential Duties:

• Serve and educate customers on the product portfolio by presenting all options for products and/or services to meet their needs.
• Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve the issue directly with the customer.
• Answer telephone inquiries related to questions, customer applications, requests, or other issues.
• Perform outbound customer sales, courtesy, and collection calls in accordance with regulations and store policies.
• Respond professionally to customers, explaining solutions and ensuring they feel supported and valued.
• Handle cash, manage a cash drawer, and perform cash deposits, including bank pickups if required.
• Balance receipts with sales reports and resolve discrepancies.
• Perform customer verifications to validate information.
• Process transactions accurately, including loans, check cashing, and Net Spend.
• Comply with federal and state regulations and company policies.
• Complete compliance trainings and quarterly agreements timely.
• Perform other duties as assigned.

Minimum Education and Experience:

• High school diploma, GED, or equivalent experience.
• 1+ year of experience in sales, customer service, or cash handling preferred.
• Strong communication skills.
• Proficient in Microsoft Office.
• Ability to multitask and work independently.
• Reliable transportation, valid driver’s license, and insurance.
• Willingness to live and embrace core values of accountability, inclusiveness, transparency, and focus.

Physical Demands:

• Work in a retail/office environment with extensive cash handling.
• Extended periods of standing, computer use, and phone usage.
• Lift up to 50 lbs with accommodations.

Travel / Attendance:

• Travel within district using personal vehicle.
• May include overnight travel.
• Work scheduled shifts.

Why Choose CNG Holdings, Inc.

Headquartered in Cincinnati, Ohio, CNG is a leader in financial services, providing products to improve customers’ financial situations. Our mission is to help and educate customers, building long-term relationships. Our vision is to deliver innovative solutions for a better future. We embrace core values of inclusiveness, transparency, accountability, and focus.

Commitment To Diversity:

We are committed to a diverse workforce and are an Equal Opportunity Employer, making decisions without regard to race, color, religion, gender, or other protected classes.

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development