Assistant Store Manager

CNG Holdings, Inc; Stillwater (OK); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as an Assistant Store Manager, where you will be the face of financial services, helping customers navigate their options and ensuring compliance with regulations. This role emphasizes outstanding customer service and effective communication, making a real difference in the community. With responsibilities ranging from sales to cash handling, you'll thrive in a dynamic retail environment. The company values inclusiveness, accountability, and transparency, offering a supportive atmosphere for personal and professional growth. If you're ready to embrace these values and make an impact, this opportunity is perfect for you.

Qualifications

• 1+ year experience in sales or customer service preferred.
• Strong communication and active listening skills are essential.

Responsibilities

• Educate customers on product options and ensure outstanding service.
• Handle cash transactions and manage cash drawers accurately.
• Ensure compliance with regulations and company policies.

Skills

Customer Service

Sales

Cash Handling

Communication Skills

Active Listening

Microsoft Office Proficiency

Multitasking

Education

High School Diploma or GED

Job description

As a financial services leader, we strive to make a difference in our customers’ lives and the communities we serve. Our Assistant Store Managers are front-line brand ambassadors representing Check N Go, Allied Cash Advance, or Cash Store, all part of the CNG Holdings, Inc., family of companies. They embody the company’s identity in behavior, values, and ethics to support our mission. The Assistant Store Manager is responsible for ensuring outstanding customer service and regulatory compliance.

Responsibilities include:

1. Serving and educating customers on the product portfolio by presenting all options that meet their needs.
2. Escalating issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve directly with the customer.
3. Answering inquiries via telephone regarding questions, applications, requests, or other issues.
4. Performing outbound sales, courtesy, and collection calls in accordance with regulations and store expectations.
5. Responding professionally to customers, explaining solutions, and ensuring they feel supported and valued.
6. Interacting with customers using active listening to confirm or clarify information and diffuse complaints.
7. Handling cash, managing a cash drawer, deposits, and other cash handling tasks, possibly including bank deposits or pickups.
8. Balancing daily receipts with sales reports and resolving discrepancies.
9. Verifying customer information during transactions such as loans, check cashing, and Net Spend.
10. Processing transactions accurately per company policy.
11. Ensuring compliance with federal and state regulations and company policies.
12. Completing required compliance training and quarterly acknowledgments timely.
13. Performing other duties as assigned.

Minimum Education and Experience:

• High school diploma, GED, or equivalent.
• 1+ year experience in sales, customer service, or cash handling preferred.
• Strong communication and active listening skills.
• Proficiency in Microsoft Office.
• Ability to multitask, prioritize, and work independently.
• Reliable personal transportation, valid driver’s license, and insurance.
• Willingness to live and embrace core values of accountability, inclusiveness, transparency, and focus.

Physical Demands:

• Work in a retail/office environment with extended phone usage and standing periods.
• Ability to lift up to 50 lbs and travel within the district.
• Work shifts as scheduled.

Why Choose CNG Holdings, Inc.?

Headquartered in Cincinnati, Ohio, CNG is a respected leader in financial services, providing accessible products to improve customers’ financial situations and build long-term relationships.

Our Mission and Vision:

Our mission is to help and educate our customers while building long-term relationships. Our vision is to deliver innovative solutions tailored to our customers' needs for a better future.

Our Core Values:

We create, deliver, and embrace values of inclusiveness, transparency, accountability, and focus.

Commitment to Diversity:

We are dedicated to a diverse workforce and are an Equal Opportunity/Affirmative Action Employer, making decisions without regard to any protected class.

About Us:

Check `n Go operates retail stores nationwide and online, providing loans, account management, and financial services to help customers meet their needs.