Assistant Store Manager

O'Reilly Auto Parts; Springfield (MA); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Paid Time Off

Stock Purchase Plan

401(k) with Employer Contributions

Medical, Dental, & Vision Insurance

Team member health and wellbeing programs

Tuition educational assistance programs

Opportunities for career growth

Job summary

O'Reilly Auto Parts is looking for a store team lead in Springfield, Massachusetts. The role includes leading the team in customer service, staffing the retail counter, and assisting with hiring and training. Key qualifications include Sales Specialist Training, Assistant Manager Certification, and RSS Certification. Bilingual applicants are encouraged. This position offers competitive wages, a comprehensive benefits package, and opportunities for career growth.

Qualifications

• Sales Specialist Training, Assistant Manager Certification, and RSS Certification are required.
• Certified Parts Professional Certification and ASE Certification are desired.
• Fluency in multiple languages, especially Spanish, is highly desired.

Responsibilities

• Lead the store team members in providing excellent customer service.
• Ensure the retail sales counter is adequately staffed.
• Assist in hiring, coaching, and training team members.
• Process customer returns and exchanges efficiently.
• Perform store opening/closing duties and maintain store premises.

Skills

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Education

Certified Parts Professional Certification

ASE Certification

Fluency in multiple languages

Job description

Compensation Pay Range

$15.00 - $20.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums that may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Essential Job Functions

• Lead the store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and team member execution on programs such as Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.
• Ensure the retail sales counter is adequately staffed, especially during peak retail business hours.
• Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching and mentoring, and ensuring training completion.
• Assist in the hiring process: recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaboration with management to select qualified team members.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub to store, store to store transfers, and DC add orders timely, contacting customers on shipment arrivals as needed.
• Utilize electronic purchase order ledger to handle special orders and outside purchases efficiently.
• Process retail customer returns and exchanges efficiently and friendlily, issue refunds accurately, and stage returned merchandise correctly.
• Invoice all merchandise, core charges, and warranties before products leave the store.
• Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
• Ensure team members comply with company policies regarding schedule, approvals, and clock‑in/out.
• Perform store opening/closing duties: day end procedures, verifying deposits, preparing bank deposits, security checks, securing building, and delivery vehicles.
• Assist store manager in maintaining building, parking lot, signage/lighting, hardware, test equipment, and delivery vehicles.
• Perform any other duties as assigned.

Skills, Education, Knowledge, Experience, and Abilities

Required

• Sales Specialist Training, Assistant Manager Certification, and RSS Certification

Desired

• Certified Parts Professional Certification and ASE Certification
• Fluency in multiple languages (Spanish is highly desired)

Additional Notes

Bilingual candidates encouraged to apply.

Total Compensation Package

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401(k) with Employer Contributions starting day one
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team member health and wellbeing programs
• Tuition educational assistance programs
• Opportunities for career growth

Equal Opportunity Statement

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to [e-mail] or call [phone] option 1, and provide your requested accommodation and position details.