Assistant Store Manager

O'Reilly Auto Parts; Glenwood (IL); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401(k)

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

A leading auto parts retailer is seeking a qualified candidate for a management role that entails overseeing store operations and ensuring excellent customer service. Candidates should have strong leadership abilities, relevant certifications, and the ability to foster a positive work environment. Additional benefits include competitive wages, paid time off, and comprehensive health insurance. Bilingual skills are encouraged and preferred, particularly in Spanish.

Qualifications

• Required certifications: Sales Specialist Training, Assistant Manager Certification, and RSS Certification.
• Fluency in multiple languages is highly desired, especially Spanish.

Responsibilities

• Lead store team in providing excellent customer service.
• Supervise customer service levels and assist in hiring.
• Ensure timely processing of online orders and merchandise returns.

Skills

Customer service

Team leadership

Bilingual communication

Education

Sales Specialist Training

Assistant Manager Certification

Tools

Point of Sale (POS) systems

Job description

Compensation Pay Range

$15.00 - $20.00

The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Bilingual candidates encouraged to apply.

Essential Job Functions

• Lead the store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…)
• Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours (lunch, late‑afternoons, evenings, weekends, etc.)
• Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and making sure team members are staying current on their individual training.
• Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members.
• Make sure telephone is answered according to company policy.
• Ensure all buy‑online/ship‑to‑store, hub and store‑to‑store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Utilize electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.
• Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
• Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
• Ensure that Zipline messages are communicated, and Image Maker and merchandising tasks are delegated and completed as assigned.
• Make sure all team members are complying with company policies specifically; adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out accordingly.
• Perform all store opening/closing duties, including performing day‑end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in a secure designated area.
• Assist the store manager in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in‑store service/test equipment, and delivery vehicles.
• All other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

Required

• Sales Specialist Training, Assistant Manager Certification and RSS Certification

Desired

• Certified Parts Professional Certification; ASE Certification
• Fluency in multiple languages (Spanish is highly desired)

Total Compensation Package

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401(k) with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Well‑being Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to [e-mail] or call (800) 471‑7431 option 1, and provide your requested accommodation and position details.