Assistant Store Manager

O'Reilly Auto Parts; Huber Heights (OH); On-site; USD 15,153 - 23,419; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock purchase plan & 401(k) with employer contributions

Medical, dental, & vision insurance

Tuition educational assistance programs

Opportunities for career growth

Job summary

O'Reilly Auto Parts is looking for a devoted individual to take on a pivotal role in customer service and team leadership. This position requires leading the store team to deliver excellent support to both retail and professional customers, managing customer service levels, and assisting in hiring and training staff. The role demands essential qualifications such as Sales Specialist Training, Assistant Manager Certification, and RSS Certification, along with a passion for customer service. The compensation package includes competitive wages and benefits.

Qualifications

• Sales Specialist Training required.
• Assistant Manager Certification required.
• RSS Certification required.

Responsibilities

• Lead the store team in providing excellent customer service.
• Supervise customer service levels on the retail showroom.
• Work with the store manager to ensure adequate staffing.
• Assist the store manager in team goals and training.
• Participate in the hiring process and evaluate candidates.
• Ensure compliance with company policies and procedures.

Skills

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Certified Parts Professional Certification

ASE Certification

Fluency in multiple languages (Spanish highly desired)

Job description

Compensation Pay Range

$11.00 - $17.00

The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance premiums, which may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Essential Job Functions

• Lead the store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom, including team member execution of customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
• Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak business hours.
• Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching and mentoring team members, and ensuring team members stay current on their individual training.
• Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members.
• Ensure telephone calls are answered according to company policy.
• Process all buy online/ship to store, hub, store to store transfers, and DC add orders in a timely manner, and contact customers upon shipment arrivals as needed.
• Utilize the electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.
• Process retail customer returns and exchanges efficiently and friendly, issue refunds accurately, and stage returned merchandise correctly.
• Ensure all merchandise, including core charges and warranties, is invoiced before product leaves the store.
• Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
• Ensure team members comply with company policies, adhere to posted work schedules, obtain approval for changes, and clock in/out properly.
• Perform all store opening/closing duties, including day‑end procedures, verifying deposits, preparing bank deposits, ensuring security lights are on, locking doors, arming/disarming alarms, and securing delivery vehicles.
• Assist the store manager in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in‑store service equipment, and delivery vehicles.
• Perform any other duties as assigned.

Bilingual candidates are encouraged to apply.

Skills / Education / Knowledge / Experience / Abilities

Required:

• Sales Specialist Training
• Assistant Manager Certification
• RSS Certification

Desired:

• Certified Parts Professional Certification
• ASE Certification
• Fluency in multiple languages (Spanish is highly desired)

Total Compensation Package

• Competitive wages & paid time off
• Stock purchase plan & 401(k) with employer contributions starting day one
• Medical, dental, & vision insurance with optional flexible spending account (FSA)
• Team member health and wellbeing programs
• Tuition educational assistance programs
• Opportunities for career growth

O’Reilly Auto Parts is an equal opportunity employer.

The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics), or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to [e-mail] or call (800) 471‑7431 option 1, and provide your requested accommodation and position details.