Assistant Store Manager

O'Reilly Auto Parts; Bremerton (WA); On-site; USD 23,598 - 32,373; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock Purchase Plan

401(k) with employer contributions

Medical, dental, and vision insurance

Tuition educational assistance programs

Opportunities for career growth

Job summary

O'Reilly Auto Parts in Bremerton, WA, is looking for a supervisor to lead the store team. This role includes ensuring excellent customer service, managing store operations, and assisting in hiring and training. The ideal candidate will have sales training and multiple certifications. Benefits include competitive wages, 401(k) with employer contributions, and health insurance. Join a dynamic team and enjoy career growth opportunities.

Qualifications

• Must lead the store team and ensure excellent customer service.
• Experience in hiring and team member coaching.
• Ability to handle retail processes efficiently.

Responsibilities

• Lead the store team members in providing excellent customer service.
• Supervise customer service levels on the retail showroom.
• Work with the store manager on staffing during peak hours.
• Assist in setting team member goals and providing feedback.
• Process customer returns and exchanges efficiently.
• Perform all store opening/closing duties.

Skills

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Fluency in multiple languages (Spanish highly desired)

Tools

ASE Certification

Certified Parts Professional Certification

Job description

Compensation

$17.13 - $23.50 per hour. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums that may be paid in amounts per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if criteria are met.

Roles and Responsibilities

• Lead the store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom, including team member execution on service programs such as Related sales, Hi5, Rock the Call, Never Say No, and Rock the Lot.
• Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours.
• Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching and mentoring, and ensuring training is current.
• Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to select qualified team members.
• Ensure the telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner and contact customers upon shipment arrival when needed.
• Utilize the electronic outside purchase order ledger to handle special orders and outside purchases efficiently and according to procedure.
• Process retail customer returns and exchanges efficiently and friendly, issue accurate refunds using the correct payment methods, and stage returned merchandise correctly.
• Invoice all merchandise, including core charges and warranties, before product leaves the store.
• Communicate Zipline messages, and delegate and complete Image Maker and merchandising tasks as assigned.
• Ensure all team members comply with company policies regarding work schedule, change approvals, and clock‑in/out procedures.
• Perform all store opening/closing duties, including day‑end procedures, securing money and deposits, preparing bank deposits, ensuring night security lights are on, locking doors, arming/disarming alarms, and securing delivery vehicles.
• Assist the store manager in maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in‑store service equipment, and delivery vehicles.
• Perform all other duties as assigned.

Required Skills / Experience

• Sales Specialist Training, Assistant Manager Certification, and RSS Certification.

Desired Skills

• Certified Parts Professional Certification; ASE Certification.
• Fluency in multiple languages (Spanish highly desired).

Benefits

• Competitive wages & paid time off.
• Stock Purchase Plan & 401(k) with employer contributions starting day one.
• Medical, dental, and vision insurance with optional flexible spending account.
• Team member health and wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

EEO Statement

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information, or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to [e-mail] or call (800) 471‑7431, option 1, and provide your requested accommodation and position details.