Assistant Store Manager

O'Reilly Auto Parts; Pittsfield (MA); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Paid Time Off

Stock Purchase Plan

401(k) with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition educational assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts in Pittsfield, Massachusetts, is seeking a Store Team Leader to oversee daily operations, enhance customer service, and manage team performance. Responsibilities include supervising staff, assisting in hiring, and ensuring compliance with company policies. Candidates should have Sales Specialist Training and experience in retail operations. The position offers competitive wages, benefits, and opportunities for career growth, with bilingual candidates encouraged to apply.

Qualifications

• Ability to lead a team and provide excellent customer service.
• Experience in retail with focus on sales execution and team training.
• Knowledge of store operations and customer service processes.

Responsibilities

• Lead store team members in delivering customer service.
• Supervise customer service levels and retail execution.
• Assist in hiring, training, and performance management.
• Handle customer transactions, returns, and inquiries.
• Ensure store operations follow company policies.

Skills

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Fluency in Spanish

Education

Certified Parts Professional Certification

ASE Certification

Job description

Compensation Pay Range

$15.00 - $20.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums that may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Essential Job Functions

• Lead the store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and team member execution on programs such as Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.
• Ensure the retail sales counter is adequately staffed, especially during peak retail business hours.
• Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching and mentoring, and ensuring training completion.
• Assist in the hiring process: recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaboration with management to select qualified team members.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub to store, store to store transfers, and DC add orders timely, contacting customers on shipment arrivals as needed.
• Utilize electronic purchase order ledger to handle special orders and outside purchases efficiently.
• Process retail customer returns and exchanges efficiently and friendlily, issue refunds accurately, and stage returned merchandise correctly.
• Invoice all merchandise, core charges, and warranties before products leave the store.
• Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
• Ensure team members comply with company policies regarding schedule, approvals, and clock‑in/out.
• Perform store opening/closing duties: day end procedures, verifying deposits, preparing bank deposits, security checks, securing building, and delivery vehicles.
• Assist store manager in maintaining building, parking lot, signage/lighting, hardware, test equipment, and delivery vehicles.
• Perform any other duties as assigned.

Skills, Education, Knowledge, Experience, and Abilities

Required

• Sales Specialist Training, Assistant Manager Certification, and RSS Certification

Desired

• Certified Parts Professional Certification and ASE Certification
• Fluency in multiple languages (Spanish is highly desired)

Additional Notes

Bilingual candidates encouraged to apply.

Total Compensation Package

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401(k) with Employer Contributions starting day one
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team member health and wellbeing programs
• Tuition educational assistance programs
• Opportunities for career growth

Equal Opportunity Statement

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to [e-mail] or call [phone] option 1, and provide your requested accommodation and position details.