Assistant Store Manager

L'Occitane En Provence; Troy (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

L'Occitane En Provence Somerset Collection boutique in Troy, MI seeks an Assistant Store Manager to partner with the Store Manager and deliver a memorable, sensory shopping experience. You will lead by example, coach staff, and ensure brand standards across guest service and product knowledge.

The role emphasizes sustainability, clienteling, and teamwork, focusing on skincare, body care, and fragrance. You will train staff, drive sales, and foster an inclusive, high-performing store culture.

Qualifications

• Experience leading teams in retail or hospitality settings.
• Exceptional skills in guiding and communicating effectively.
• Innovative approach in sales-focused environments.
• Dedication to customer happiness.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

Responsibilities

• Create a warm, inviting atmosphere aligned with brand values and sensory experience.
• Provide personalized service guiding guests to products.
• Embrace feedback and support open, communicative culture.
• Conduct regular training with Store Manager to improve product knowledge and service.
• Adapt management strategies to diverse communication styles.
• Lead and support store staff, promoting a positive, inclusive team.

Skills

Team leadership

Communication skills

Innovative sales approach

Customer-centric

Skincare knowledge

Clientelling experience

Tech proficiency

Job description

Who You Are:

As an Assistant Store Manager at L’Occitane our Somerset Collection boutique.Your mission is to create an environment that offers a peaceful respite from the hustle and bustle of daily life. Working closely with the Store Manager, you'll orchestrate a symphony of sensations that leaves a lasting impression on everyone who walks through our iconic yellow doors. You will contribute to creating a unique and environmentally conscious shopping experience for customers while upholding our commitment to sustainability and ethical practices.

The Fundamentals of What You’ll Do:

• Be the Host: Foster a warm and inviting atmosphere that resonates with our brand values by implementing strategies to enhance the overall sensory experience for customers, appealing to their sight, smell, touch, taste, and hearing.
• Prioritize Guest Experience: Create personal experiences and provide knowledgeable service to guide guests in selecting products tailored to their preferences.
• Keep an Open Mind: Embrace feedback and grow from it, supporting our commitment to an open communicative culture.
• Let Success Drive You: Organize with the Store Manager to conduct regular training sessions to enhance product knowledge, customer service skills, and overall performance.
• Foster a Team Culture: Adjustmanagement strategies to accommodate different communication styles and personalities within the team.
• Communicate with Care: Demonstrate leadership by providing guidance, and support to store staff, fostering a positive and inclusive team culture.

We value hearing from individuals who possess:

• Experience leading teams in retail or hospitality settings.
• Exceptional skills in guiding and communicating effectively.
• An innovative approach, especially in sales-focused atmospheres.
• Dedication to ensuring customer happiness, both inside and out.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

Who We Are:

We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.

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