Assistant Store Manager

L'Occitane En Provence; New York, Northern (NY, KY); On-site; USD 32,000 - 37,000; Full time

Job summary

L’Occitane Woodbury Common's stores seek an Assistant Store Manager who will partner with the Store Manager to deliver a premium guest experience. You will lead a team, train staff, and ensure products are presented in line with our brand values, sustainability commitments, and high service standards.

You will foster a welcoming environment for customers, guide product selection, and drive daily operations to maintain an exceptional shopping experience at our flagship location.

Qualifications

• Experience leading teams in retail or guest-facing settings.
• Strong communication and people skills.
• Creative, proactive approach to sales and customer service.
• Familiarity with skincare, body care, and fragrance is a plus.
• Ability to use basic technology and point-of-sale systems.

Responsibilities

• Be the Host: create a warm, brand-aligned atmosphere and enhance sensory experience.
• Prioritize Guest Experience: guide guests in product selection with knowledge.
• Keep an Open Mind: welcome feedback and foster open communication.
• Let Success Drive You: coordinate trainer sessions to improve product knowledge.
• Foster a Team Culture: adapt management style to diverse staff.
• Communicate with Care: provide guidance and support to store staff.

Skills

Team leadership

Guest experience

Communication

Skincare knowledge

Tech literacy

Job description

Who You Are:

As an Assistant Store Manager at L’Occitane Woodbury Common's, your mission is to create an environment that offers a peaceful respite from the hustle and bustle of daily life. Working closely with the Store Manager, you'll orchestrate a symphony of sensations that leaves a lasting impression on everyone who walks through our iconic yellow doors. You will contribute to creating a unique and environmentally conscious shopping experience for customers while upholding our commitment to sustainability and ethical practices.

The Fundamentals of What You’ll Do:

• Be the Host: Foster a warm and inviting atmosphere that resonates with our brand values by implementing strategies to enhance the overall sensory experience for customers, appealing to their sight, smell, touch, taste, and hearing.
• Prioritize Guest Experience: Create personal experiences and provide knowledgeable service to guide guests in selecting products tailored to their preferences.
• Keep an Open Mind: Embrace feedback and grow from it, supporting our commitment to an open communicative culture.
• Let Success Drive You: Organize with the Store Manager to conduct regular training sessions to enhance product knowledge, customer service skills, and overall performance.
• Foster a Team Culture: Adjust management strategies to accommodate different communication styles and personalities within the team.
• Communicate with Care: Demonstrate leadership by providing guidance, and support to store staff, fostering a positive and inclusive team culture.

We value hearing from individuals who possess:

• Experience leading teams in retail or hospitality settings.
• Exceptional skills in guiding and communicating effectively.
• An innovative approach, especially in sales-focused atmospheres.
• Dedication to ensuring customer happiness, both inside and out.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

Who We Are:

We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single‑use plastics, as well as by promoting our refill products to heat targets.

The pay range for this position is $23.37 to $26.88 per hour (depending on skills and experience).

All Applicants:

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