Assistant Store Manager

Reiss; New York (NY); On-site; USD 52,000 - 67,000; Full time

Benefits offered by this job

Seasonal business wear allowance

Generous employee discount

Rewarding bonus and commission schemes

Wellbeing Perks

Employee Assistance Program

Best in market healthcare options

Family friendly policies including par

Employee referral scheme

Career development opportunities

Job summary

Reiss is seeking an Assistant Store Manager for our Woodbury Commons Outlet in New York. You’ll lead a team to deliver premium customer service, meet sales targets and drive commercial and operational excellence in a fast-paced luxury retail environment.

We value previous retail management experience, a passion for premium products, and a proven track record of boosting business performance through strong leadership, training, and impeccable visual standards.

Qualifications

• Previous retail management experience at a similar level.
• Passion for premium or luxury product is a plus, but all retail backgrounds considered.
• Proven track record of increasing overall business performance.
• Proven ability to deliver excellent customer service through your team.
• Be highly visual with strong commercial product management skills.
• Ability to flex between customer service, operations, technical and visual elements.

Responsibilities

• Overseeing the day-to-day running of the store.
• Identifying opportunities to drive sales and maximise profitability.
• Striving to exceed targeted KPIs.
• Inspiring the team to deliver exceptional service through training.
• Implementing and maintaining effective operational processes and administration.
• Supporting with recruitment and conducting performance/probation reviews.
• Deputising in the absence of the Store Manager.

Job description

Why choose Reiss?

With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and app, our presence as a leading luxury brand is well established.

Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do.

For our retail teams this means it means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers’ expectations and our business goals.

What’s this role about?

As part of our Retail team, you’ll be joining our store in Woodbury Commons Outlet, on a full‑time basis as our Assistant Store Manager, who is responsible for ensuring the store delivers premium customer service, achieves targets and delivers commercial and operational excellence.

What you’ll be doing

• Supporting with overseeing the day‑to‑day running of the store
• Identifying opportunities to drive sales and maximize profitability
• Achieving with the aim to exceed targeted KPI’s
• Inspiring the team to deliver exceptional service through regular service and product training
• Implementing and maintain effective and efficient operational processes, procedures and administration
• Supporting with recruitment and conducting performance/probation reviews
• Deputize in the absence of the Store Manager

What you’ll ideally bring to the role

• You’ll have previous retail management experience at a similar level
• A passion for premium or luxury product helps, but we’re open to all retail backgrounds
• Have a proven track record of increasing overall business performance
• Have a proven track record of delivering excellent customer service through your team
• Be highly visual and have strong commercial product management skills
• Be able to flex between the customer service, operational, technical and visual elements of the role
• Be confident working under pressure and thrive in a fast‑paced retail environment
• Be self‑motivated, focused and driven to achieve team and individual goals

• Be a great people manager, able to bring the best out of your team
• Have good written and verbal communication skills

What we’ll do for you

• Seasonal business wear allowance
• Generous employee discount
• Rewarding bonus and commission structures
• Wellbeing Perks
• Wellbeing and Financial support through our Employee Assistance Program
• Best in market healthcare options
• Family friendly policies including enhanced parental pay
• Employee referral scheme
• Career development opportunities

Compensation Min $25 per hour, Max $67k annually

Reiss is providing, in good faith, a pay range listing of the minimum and maximum base salary or hourly wage in this job advertisement. Please note the ranges are based on several factors, including, but not limited to overall experience, skills and expertise. This range may be amended in the future.

We recognize the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.

It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, color, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect.