Assistant Store Manager

Reiss; Central Valley (NY); On-site; USD 52,000 - 67,000; Full time

Benefits offered by this job

Seasonal wear allowance

Generous employee discount

Bonus and commission structures

Wellbeing perks

Employee assistance program

Healthcare options

Parental pay

Employee referral scheme

Career development opportunities

Job summary

Reiss Ltd. in Woodbury Commons Outlet is hiring a dedicated Assistant Store Manager to lead a premium retail team. You will ensure outstanding customer service, meet KPIs and drive commercial and operational excellence in a fast-paced environment.

You will oversee daily operations, coach staff, manage visual standards and support recruitment while deputizing for the Store Manager when needed.

Qualifications

• Proven retail management experience at a similar level.
• Strong track record of delivering exceptional customer service.
• Experience in premium or luxury product environments is a plus.

Responsibilities

• Oversee daily store operations and ensure premium service.
• Identify opportunities to drive sales and profitability.
• Lead training to deliver consistent customer experiences.
• Recruitment support and performance reviews; deputize for Store Manager.

Skills

Retail management

Customer service leadership

Premium/luxury product knowledge

Team motivation

Tools

POS systems

Stock management

Job description

Why choose Reiss?

With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and app, our presence as a leading luxury brand is well established.

Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do.

For our retail teams this means it means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers’ expectations and our business goals.

What’s this role about?

As part of our Retail team, you’ll be joining our store in Woodbury Commons Outlet, on a full-time basis as our Assistant Store Manager, who is responsible for ensuring the store delivers premium customer service, achieves targets and delivers commercial and operational excellence.

What you’ll be doing

• Supporting with overseeing the day-to-day running of the store
• Identifying opportunities to drive sales and maximize profitability
• Achieving with the aim to exceed targeted KPI’s
• Inspiring the team to deliver exceptional service through regular service and product training
• Implementing and maintain effective and efficient operational processes, procedures and administration
• Supporting with recruitment and conducting performance/probation reviews
• Deputize in the absence of the Store Manager

What you’ll ideally bring to the role

• You’ll have previous retail management experience at a similar level
• A passion for premium or luxury product helps, but we’re open to all retail backgrounds
• Have a proven track record of increasing overall business performance
• Have a proven track record of delivering excellent customer service through your team
• Be highly visual and have strong commercial product management skills
• Be able to flex between the customer service, operational, technical and visual elements of the role
• Be confident working under pressure and thrive in a fast-paced retail environment
• Be self‑motivated, focused and driven to achieve team and individual goals
• Be a great people manager, able to bring the best out of your team
• Have good written and verbal communication skills

What we’ll do for you

• Seasonal business wear allowance
• Generous employee discount
• Rewarding bonus and commission structures
• Wellbeing Perks
• Wellbeing and Financial support through our Employee Assistance Program
• Best in market healthcare options
• Family friendly policies including enhanced parental pay
• Employee referral scheme
• Career development opportunities

Compensation

Min $25 per hour, Max $67k annually

Reiss is providing, in good faith, a pay range listing of the minimum and maximum base salary or hourly wage in this job advertisement. Please note the ranges are based on several factors, including, but not limited to overall experience, skills and expertise. This range may be amended in the future.

We recognize the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.

It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, color, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect.