Assistant Store Manager

Hispanic Alliance for Career Enhancement; McLean (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in the retail sector is looking for an Assistant Store Manager to oversee store operations and ensure compliance with company standards. The ideal candidate will have at least two years of retail management experience, strong leadership skills, and a commitment to customer service.

Qualifications

• At least two years of Store or Assistant Store Manager experience in retail.
• Ability to supervise, motivate, and communicate positively.
• Fluency in English.

Responsibilities

• Manage and supervise all areas assigned by the Store Manager.
• Lead the entire operation in the absence of the Store Manager.
• Assist in recruiting, hiring, training, and developing Associates.

Skills

Supervision

Communication

Customer Service

Problem Solving

Job description

Our values start with our people, join a team that values you!

We are the nation's largest off-price retailer with over 2,000 stores, a strong track record of success and growth. Our focus is on offering customers high-quality brands and on-trend merchandise at extraordinary savings, all while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success: Our team pursues excellence while learning and evolving.
• Career growth: We develop industry-leading talent because Ross grows when our people grow.
• Teamwork: We work together to solve problems and find the right solutions.
• Our commitment to Diversity, Equality & Inclusion, and our community: We celebrate diverse backgrounds, identities, and ideas, believing our differences make us stronger. We strive to be a positive force in our community.

Our corporate headquarters are in Dublin, CA, with three buying offices in New York City, Los Angeles, and Boston, and eight distribution centers nationwide. In 2023, revenues reached $20.4 billion. We are committed to providing an inclusive work environment, continuous learning opportunities, and development for our teams.

GENERAL PURPOSE:

Responsible for managing and supervising all areas assigned by the Store Manager, following policies related to Customers, Associates, and merchandising. Learn all phases of Store operations. In the absence of the Store Manager, the Assistant Manager leads the entire operation to ensure company standards and best practices are met.

ESSENTIAL FUNCTIONS:

General Operating Requirements:

• Lead all Company Best Practices and maximize productivity by minimizing steps and touches.
• Assist in analyzing Store reports to evaluate expenses and performance.
• Communicate variances to Company standards to the Store Manager.
• Ensure proper scheduling of Associates to meet business needs.
• Ensure compliance with all regulations.
• Oversee scheduling and completion of cleaning tasks, including restrooms.
• Accept special assignments from Leadership.
• Manage payroll administration, including punch edits, scheduling compliance, and reporting.

Organizational Development:

• Assist in recruiting, hiring, training, and developing non-exempt Associates.
• Ensure compliance with personnel policies.
• Handle Associate Relations issues by communicating incidents to the Store or District Manager.

Expense Control:

• Monitor expenditures to stay within budget.
• Control payroll hours and adjust based on business trends.

Maintaining a Safe & Secure Environment:

• Prioritize safety and practice safe behaviors.
• Ensure Associates understand emergency procedures.
• Maintain adherence to safety policies.
• Facilitate monthly safety meetings.

Customer Service:

• Treat all Customers, Associates, and leaders with respect.
• Display courtesy, friendliness, and professionalism.
• Implement customer service and merchandise presentation programs.
• Supervise and coach Associates in providing friendly service.

Personal and Store Brand:

• Represent and support the Company brand.
• Maintain a professional appearance and enforce the Dress Code.
• Ensure the store is clean, neat, and organized.
• Maintain high standards of housekeeping.

Merchandise Processing and In-Store Marketing:

• Ensure recovery, sizing, and markdowns meet standards.
• Organize merchandise according to guidelines.
• Manage merchandise processing efficiently.

Loss Prevention:

• Train Associates on Loss Prevention and store shortage goals.
• Demonstrate integrity and safeguard confidential information.
• Lead inventory process and monitor policies.
• Maintain the Public View Monitor system.

COMPETENCIES:

• Manage Work Processes
• Business Acumen
• Plan, Prioritize & Align
• Build Talent
• Collaborate
• Lead by Example
• Communicate Effectively
• Ensure Accountability & Execution

QUALIFICATIONS AND SKILLS:

• At least two years of Store or Assistant Store Manager experience in retail.
• Ability to supervise, motivate, and communicate positively.
• Handle multiple tasks, prioritize, give directions, and follow through.
• Set priorities and exercise independent judgment.
• Maintain high customer service quality.
• Fluency in English.
• Available to work evenings and weekends.
• Perform basic retail math calculations.

PHYSICAL REQUIREMENTS/ADA:

• Operate store equipment as required.
• Spend up to 100% of time standing, walking, and moving.
• Bend, squat, kneel, climb, carry, reach, and stoop regularly.
• Occasionally push, pull, and lift over 25 lbs.
• Use janitorial and store equipment.

SUPERVISORY RESPONSIBILITIES:

• Direct supervision of all non-exempt Associates.

DISCLAIMER:

This job description summarizes primary duties and responsibilities and may change at management's discretion. Ross is an equal opportunity employer, committed to a diverse workforce and compliance with all applicable laws.