Assistant Store Manager

Community Choice Financial Family of Brands; Marion (SC); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading title lending company as an Assistant Store Manager in Marion, SC. You'll provide exceptional customer service, develop leadership skills, and support a team while ensuring compliance with company standards. With a focus on career advancement, you will participate in a comprehensive training program and help build customer relationships to enhance brand loyalty.

Benefits

Comprehensive training program

Educational Reimbursement

Medical insurance options

Retirement plans with company match

Paid Time Off

Qualifications

• At least 3 months of supervisory or leadership experience.
• One year of customer service, sales, or retail experience.

Responsibilities

• Provide exceptional customer experience throughout the loan or pawn process.
• Assist in account management and recovery processes.

Skills

Customer Service

Leadership

Communication

Education

High School Diploma

Associate Degree

Tools

Microsoft Office

POS

Job description

Join to apply for the Assistant Store Manager role at Community Choice Financial Family of Brands

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Overview

As an Assistant Store Manager (“ASM”), you will use your customer service and leadership experience to provide a white-glove experience for our customers. Our Assistant Store Managers develop their leadership skills in real-time by assisting store leaders with recovery processes, customer outreach, and risk mitigation. You will participate in training and coaching Customer Service Representatives, where applicable, while being a champion for compliance and ensuring Company standards are met. We will help you reach the next level in your career through a comprehensive training and development program.

Essential Responsibilities

• Provide an exceptional customer experience throughout the loan or pawn process by educating consumers and making recommendations based on their financial needs.
• Assist in account management and recovery processes, including collection calls, maintaining a focus on customer service to prevent charge-offs and loss.
• Work to meet performance standards by leveraging partnership opportunities, obtaining referrals, and participating in community events.
• Develop customer relationships to build new business, maintain store profitability, and enhance brand loyalty.
• Support, coach, and develop Customer Service Representatives to ensure quality and safety standards.
• Maintain accurate customer information in the POS system.
• Uphold compliance with company policies, legal regulations, and maintain security protocols.
• Monitor store appearance and address facility needs.
• Operate efficiently in a fast-paced environment, handling multiple tasks to meet performance standards.
• Communicate effectively with customers and team members at all levels.
• Maintain a full-time schedule, including limited Saturday hours, with at least 40 hours per week.

Minimum Qualifications

• High School Diploma or equivalent
• At least 3 months of supervisory or leadership experience
• One year of customer service, sales, or retail experience
• Valid driver’s license, auto insurance, and personal vehicle
• Excellent communication skills
• Proficiency with phone, POS, Microsoft Office, and other systems
• At least 18 years old (19 in Alabama)
• Background check required
• Physical ability to perform job duties, including moving up to 25 pounds and operating mechanical controls

Preferred Qualifications

• Associate degree or higher
• Bilingual in English/Spanish (may be required for some locations)

What We Offer

• Comprehensive training program
• Access to e-learning modules for professional development
• Performance-based career advancement
• Educational Reimbursement
• Medical insurance options, including telemedicine and HSA/FSA
• Retirement plans with company match
• Life and AD&D Insurance
• Voluntary benefits: dental, vision, disability, accident, critical illness, pet insurance
• Paid Time Off (12 days/year plus additional days)
• Diverse and inclusive workplace

About Us

TitleMax is a leading title lending company with over 800 locations across 13 states, helping people access cash through title loans and personal loans. Since 1998, we have expanded significantly to serve a broad customer base.

The above description is not exhaustive. The company may revise the job description and responsibilities at any time. All background checks are conducted per legal standards. We are committed to an inclusive workplace free of discrimination. Candidates of all backgrounds are encouraged to apply.