Assistant Store Manager - FT (2736)

Goodwill of the Heartland; West Cedar Rapids (IA); On-site; Full time

Job summary

A leading company in the retail sector is seeking a full-time Assistant Store Manager to support the team and ensure excellent customer service. The role involves supervising staff, maintaining store operations, and providing leadership development opportunities. Candidates should have relevant experience and a passion for community service.

Benefits

Competitive PTO

Generous store discount

Opportunities for advancement

Strong team culture

Retirement package with employer contribution

Health/Dental/Vision Insurance

Qualifications

• One year of full-time employment in a related field; supervisory experience preferred.
• Availability for day, evening, and weekend shifts.

Responsibilities

• Maintain excellent customer service and store appearance.
• Assist in training team members and supervising staff.
• Monitor store operations and report on performance.

Skills

Customer Service

Leadership

Team Support

Education

One year of full-time employment in a related field

Job description

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Are you interested in a job that allows you to lead and support a wonderful team? Are you motivated by a great mission and the potential for leadership advancement? Goodwill of the Heartland is looking for a full-time Assistant Store Manager. Assistant Store Managers (ASMs) offer opportunities for leadership development. The position supports the retail team in providing excellent customer service to shoppers, donors, and team members. ASMs guide their team in maintaining an attractive, inviting store with neatly merchandised and reasonably priced products. This position requires one year of full-time employment in a related field, with former supervisory experience preferred.

The ASM also assists the Store Manager in training team members, completing documentation and records, and ensuring team and customer safety. The ASM is responsible for supervising staff in the absence of the Store Manager.

Essential Duties And Responsibilities

1. Maintain an example for all store workers by providing excellent customer service to retail customers, donor customers, telephone customers, client customers, and internal Goodwill customers.
2. Assist in maintaining an attractive, inviting, visually appealing store which is fully replenished, neatly merchandised, and free of clutter.
3. Assist in maintaining a clean, neat, and organized store, including parking lots, retail space, donation areas, dressing rooms, and restrooms, ensuring regular janitorial duties and maintenance are completed.
4. Assist in completing and submitting records and reports on workers accurately and on time.
5. Assist in monthly store team meetings to discuss store operations and retail training, and to report on retail and Goodwill issues. Submit necessary meeting reports.
6. Assist in monthly safety meetings, emergency drills, and facility inspections, completing and submitting reports promptly.
7. Assist in scheduling store workers to ensure adequate coverage during all hours, with schedules reasonably rotated. Submit schedules as required.
8. Provide supervision to staff in the absence of the Store Manager.
9. Support client supervision and support as needed (if applicable).
10. Record statistical information concerning donations, in-store production, inventory, sales, etc., and submit records timely.
11. Monitor and optimize in-store production and inventory.
12. Maintain accuracy in operating the cash register and enforce cash control policies.
13. Ensure deposits and Store Reports are completed accurately and timely.
14. Monitor and control expenses to ensure efficiency.
15. Assist in identifying and providing retail training opportunities for clients and staff, in collaboration with the Retail Job Trainer and Training Specialist.
16. Assist in developing merchandising and marketing strategies, including social media, store layout, displays, and promotions.
17. Open and close the store as scheduled.
18. Receive donated materials, process items, and organize materials for shipping to the warehouse.

Benefits

• Competitive PTO
• Generous store discount
• Opportunities for advancement
• Strong team culture
• Retirement package with employer contribution
• Health/Dental/Vision Insurance

Qualifications

• One year of full-time employment in a related field; supervisory experience preferred.
• Availability for day, evening, and weekend shifts.
• Successful background screening: valid Iowa driver’s license, auto insurance, motor vehicle record, and criminal background check.

The starting wage for an Assistant Store Manager is $15.60 per hour, with incentive pay based on store performance. The position requires a rotating schedule of morning, afternoon, evening, and weekend shifts based on store needs.