Assistant Store Manager

3M HEALTHCARE; Chicago (IL); On-site; USD 22,868 - 30,996; Full time

Benefits offered by this job

Stock purchase plan

401(k) with employer contributions

Medical, dental and vision insurance

Tuition educational assistance

Team member health and wellbeing

Career growth opportunities

Paid time off

Job summary

O'Reilly Auto Parts is seeking a store leader to drive exceptional customer service for both retail and professional customers. You will supervise showroom performance, support service programs, and help ensure proper staffing during peak hours to maximize sales and customer satisfaction.

The role involves coaching team members, assisting in hiring, and maintaining adherence to policies and store procedures. Bilingual abilities are a plus, and multiple benefits are available.

Qualifications

• Required: Sales Specialist Training.
• Required: Assistant Manager Certification.
• Required: RSS Certification.

Responsibilities

• Lead the store team in delivering outstanding customer service to retail and professional customers.
• Supervise showroom customer service levels and support programs like Related sales, Hi5, Rock the Call, Never Say No, and Rock the Lot.
• Ensure adequate staffing of the retail sales counter during peak hours and assist in setting team goals and coaching.

Skills

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Job description

Compensation

Pay Range: $16.60 - $22.50 per hour. The actual hourly rate will equal or exceed the minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance or premiums which may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Essential Job Functions

• Lead the store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom, including team member execution on customer service programs such as Related sales, Hi5, Rock the Call, Never Say No, and Rock the Lot.
• Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours (lunch, late‑afternoons, evenings, weekends).
• Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching and mentoring team members, and ensuring team members stay current on their individual training.
• Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to select qualified team members.
• Ensure the telephone is answered according to company policy.
• Ensure all buy‑online/ship‑to‑store, hub and store‑to‑store transfers, and DC add orders are processed timely and customers are contacted upon shipment arrivals as needed.
• Utilize the electronic outside purchase order ledger to handle special orders and outside purchases efficiently and according to procedure.
• Process retail customer returns and exchanges efficiently and courteously; issue refunds accurately with correct payment methods, and stage returned merchandise appropriately.
• Ensure all merchandise, including core charges and warranties, is invoiced before product leaves the store.
• Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
• Ensure team members comply with company policies: adhere to posted work schedule, obtain approval for changes or deviations from management, and clock in/out correctly.
• Perform all store opening/closing duties, including day‑end procedures, securing money and deposits, preparing bank deposits, ensuring night security lights are on, locking doors and securing the building, arming/disarming security alarms, and securing delivery vehicles in the designated area.
• Assist the store manager in maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in‑store service/test equipment, and delivery vehicles.
• Perform all other duties as assigned.
• Bilingual candidates are encouraged to apply.

Skills, Education, Knowledge, Experience, and Abilities

Required:

• Sales Specialist Training
• Assistant Manager Certification
• RSS Certification

Desired:

• Certified Parts Professional Certification
• ASE Certification
• Fluency in multiple languages (Spanish is highly desired)

Total Compensation Package

• Competitive wages and paid time off
• Stock purchase plan & 401(k) with employer contributions starting day one
• Medical, dental and vision insurance with optional FSA
• Team member health and wellbeing programs
• Tuition educational assistance programs
• Opportunities for career growth

Equal Opportunity and Disability Accommodation Statement

O’Reilly Auto Parts is an equal‑opportunity employer. The company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to [e-mail] or call [phone] option 1.