Assistant Store Manager

3M HEALTHCARE; Willmar (MN); On-site; USD 15,718 - 27,965; Full time

Benefits offered by this job

Health insurance

Dental & Vision

401(k) with employer contributions

Tuition assistance

Paid time off

Job summary

O’Reilly Auto Parts in Willmar, MN is hiring store associates to lead customer service for retail and professional customers, ensure staffing during peak hours, and support store manager with coaching and training.

The role emphasizes recruiting participation, accurate refunds, and efficient handling of orders, returns, and merchant invoicing, while maintaining policy adherence and safe operations. The position includes comprehensive benefits and a path for career growth.

Qualifications

• Required: Sales Specialist Training, Assistant Manager Certification, and RSS Certification.
• Desired: Certified Parts Professional Certification; ASE Certification.
• Fluency in multiple languages (Spanish highly desired).

Responsibilities

• Lead the store team in delivering excellent service to retail and professional customers.
• Supervise the customer service levels in the retail showroom and support programs.
• Assist in staffing the sales counter during peak hours.
• Assist in recruiting tasks and interviewing candidates with management.
• Handle returns, exchanges, refunds, and invoicing accurately.

Skills

Sales training

Assistant Manager

RSS Certification

Spanish language

ASE Certification

Certified Parts

Job description

Compensation and Pay Range

Pay Range: $11.41 - $20.30 per hour. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums that may be paid in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Responsibilities

• Lead the store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom, overseeing team member execution of customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
• Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours (lunch, late afternoons, evenings, weekends, etc.).
• Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and ensuring team members stay current on their individual training.
• Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to select qualified team members.
• Ensure the telephone is answered according to company policy.
• Process all buy online/ship to store, hub and store‑to‑store transfers, and DC add orders in a timely manner and contact customers upon shipment arrivals as needed.
• Utilize electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.
• Process retail customer returns and exchanges efficiently and friendly, issue refunds accurately with correct payment methods, and stage returned merchandise in the returns area correctly.
• Invoice all merchandise, including core charges and warranties, before product leaves the store.
• Communicate Zipline messages, delegate and complete Image Maker and merchandising tasks as assigned.
• Ensure all team members comply with company policies, including adhering to posted work schedule, securing approval for changes/deviations, and clocking in/out accordingly.
• Perform all store opening/closing duties, including day‑end procedures, verifying/securing money/deposits, preparing bank deposits, ensuring security lights, locking doors, arming/disarming alarms, and securing delivery vehicles.
• Assist the store manager in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in‑store service/test equipment, and delivery vehicles.
• Perform any other duties as assigned.

Skills, Education, Knowledge, Experience, and Abilities

• Required: Sales Specialist Training, Assistant Manager Certification, and RSS Certification.
• Desired: Certified Parts Professional Certification; ASE Certification.
• Fluency in multiple languages (Spanish highly desired).

Benefits

Total Compensation Package: Competitive wages and paid time off; stock purchase plan and 401(k) with employer contributions starting day one; medical, dental, and vision insurance with optional flexible spending account (FSA); team member health/wellbeing programs; tuition educational assistance programs; opportunities for career growth.

Equal Opportunity Statement

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics), or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please contact [e-mail] or call 800-471-7431 option 1.