Assistant Store Leader: Operations & Guest Experience

Stand Out For Good, Inc; Lexington (KY); On-site; USD 48,000 - 64,000; Full time

Job summary

Altar'd State in Lexington, KY is seeking an Assistant Store Leader of Operations to drive guest service, sales goals, and efficient store operations. You will lead by example, coach a growing team, and ensure a clean, well-presented shopping environment that reinforces the brand’s Mission and community focus.

You will partner with store leadership to optimize scheduling, loss prevention, and merchandising execution, while developing top talent and delivering exceptional guest experiences in a

Qualifications

• 1 year Retail Management
• Bachelor's Degree preferred
• Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and / or squatting frequently.
• May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location.
• Must be able to lift and carry 30 pounds regularly without assistance.

Responsibilities

• Fosters a guest-focused team environment through driving volume and anticipating guest needs
• Achieves excellent guest service by role-modeling company service standards
• Proactively provides timely feedback to associates, rewards and recognizes performance to drive retention
• Holds self and associates accountable for achievement of financial results and performance standards
• Manages conflict and coaches by applying company's recommended processes, standards and guidelines
• Empowers and involves associates in decision-making processes
• Receives feedback and fosters dialog around solutions
• Develops associates through an individualized approach by matching talent with tasks, delegating, and challenging on results
• Fosters team commitment through support, relationship building, and recognizing individual contributions
• Leads by managing through change and adversity
• Makes recommendations on hiring, promotions, and terminations of team members based on performance
• Consistently meets or exceeds store and individual goals and contributes to the store's overall goals.
• Engages our guests and make their shopping experience exceptional!
• Co-Leads floor sets/refresh management
• Manages and oversee scheduling
• Manages back of house organization
• Manages shipment and product prep process (steaming, hanging etc.)
• Plans and manages merchandise markdown process
• Manages supply orders, maintenance & cleaning
• Manages Inventory/Damages Audits and manage banking & loss prevention systems
• Trains new associates on operational processes
• Co-manages payroll and responsible for store's financial performance
• Responsible for decisions regarding store operations and planning
• Controls workflow through successful planning and delegation
• Executes task directives within designated time frames
• Completes opening/closing procedures
• Adheres to loss prevention practices and reports potential incidents to ensure shortage control in order to protect Company assets
• Communicates effectively with executive team.
• Must be able to lift & carry heavy boxes (up to 30 lbs)
• Utilizes and manages the use of weekly reporting to track, analyze and communicate business results and determine strategies to maximize sales
• Interprets Home Office communication through Store Leader / District Leader partnership
• Partners with the Visual District Leader and Visual Assistant Store Leader to oversee and manage the roll-out of floorsets, window sets, fixture placement and overall visual environment.
• Maintains an awareness of brand aesthetic and relevance to the store environment and communicate with team
• Communicates performance observations and offers feedback to the District Leader

Education

Bachelor's Degree preferred

Job description

Altar'd State in Lexington, KY is seeking an Assistant Store Leader of Operations to drive guest service, sales goals, and efficient store operations. You will lead by example, coach a growing team, and ensure a clean, well-presented shopping environment that reinforces the brand’s Mission and community focus.

You will partner with store leadership to optimize scheduling, loss prevention, and merchandising execution, while developing top talent and delivering exceptional guest experiences in a