Assistant Store Leader, Operations

Crate and Barrel; Annapolis (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as an Assistant Store Leader, Operations, where your passion for design and leadership will shine. In this dynamic role, you will oversee back-of-house operations, manage inventory, and lead a team to ensure a seamless customer experience. Your expertise in merchandising and logistics will be instrumental in driving sales and fostering a culture of teamwork and success. With a focus on professional development, you'll empower your team to deliver exceptional service while promoting a positive store environment. This is a fantastic opportunity to make an impact in a vibrant retail setting and grow your career in a supportive atmosphere.

Qualifications

• 2+ years of retail leadership experience required.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Lead merchandising and back-of-house operations for the store.
• Coach and develop store associates to enhance performance.

Skills

Customer Service

Leadership

Communication

Problem-Solving

Delegation

Education

High School Diploma/GED

Associate Degree

Job description

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making—and our story is still unfolding.

We’re here for it. We think you should be too. We’re looking for a driven professional with an inclusive mindset to join our team as an Assistant Store Leader, Operations.

You are our merchandising visionary and the leader of our back-of-house operations. Under the direction of the Store Leader and in partnership with the Assistant Store Leader, Visual, you lead the merchandising team to set the stage for all store activities through an organized storeroom and accurate inventory. Both creative and strategic, you have a passion for logistics and an energetic attitude to plan and communicate the overall merchandise design vision to your team. With an interest in leading store operations, you're a master of efficiency, ensuring things run smoothly in the back of the store as well as the front. You lead, direct, and delegate the flow of product from receiving to the sales floor. Mentorship is also key. You lead, educate, and empower your team to deliver great service to their internal and external customers while encouraging professional development.

A day in the life as an Assistant Store Leader...

1. In collaboration with the Store Leader, manage and delegate workload and ensure execution of plans and strategies across the store and in assigned area.
2. Partner with the Store Leader to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling, and training.
3. Coach, teach, train, recognize, and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent.
4. Focus on promoting and driving sales as they pertain to, or are driven by, position and acting as the Leader on Duty (LOD).
5. Collaborate with Store Leader and other functional Assistant Store Leaders during new season planning and execution.
6. Analyze results through reporting, translating numbers into actionable behaviors and goals in order to improve KPI results.
7. Ensure all customers are provided gracious, quick, and efficient service. Set expectations and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication.
8. Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic, and associate training/performance. Participate in weekly store walk-throughs with the management team and follow-up as required.
9. Stay up to date on all store initiatives and communications that are received, sharing with associates when appropriate.

What you'll bring to the table..

1. Your sense of personal style with a discerning eye and passion for design and home furnishings.
2. Strong communication, interpersonal, and problem-solving skills.
3. Strong delegation skills in support of execution and driving results.
4. Proven ability to build a culture focused on success and teamwork.

We’d love to hear from you if you have…

1. 2+ years customer service or retail leadership experience.
2. High school diploma/GED or equivalent, Associate degree or equivalent preferred.
3. Full-Time roles: Open availability to work flexible hours on weekdays, evenings, and weekends.

Minimum Starting Rate: $22.00 Hourly Up to: $27.50 Hourly. Pay ranges will be adjusted upward as needed to comply with applicable state and local law. In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long-term incentives.