Lead Store Associate

Curaleaf; Montgomery Village (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Lead Store Associate, where you will play a pivotal role in delivering exceptional customer service and leading a dynamic team. This position offers a unique opportunity to drive innovation in the cannabis industry while ensuring operational excellence. You will be responsible for training and developing team members, managing inventory, and executing business strategies to enhance sales and customer loyalty. With a commitment to community and corporate social responsibility, this role allows you to make a meaningful impact in a rapidly growing sector. If you're passionate about customer service and leadership, this opportunity is perfect for you.

Benefits

Career Growth Opportunities

Competitive Pay and Benefits

Generous PTO and Parental Leave

401(K) Retirement Plan

Life/AD&D Insurance

Short & Long-Term Disability

Employee Referral Bonuses

Product Discounts

Qualifications

• 1+ year in a retail leadership role with proven coaching experience.
• Strong communication and collaboration skills across all levels.

Responsibilities

• Lead day-to-day operations and ensure a guest-focused environment.
• Coach team members and manage guest concerns effectively.

Skills

Customer Service Skills

Communication Skills

Leadership Skills

Coaching and Training

Problem-Solving

Tools

POS Systems

Standard Office Equipment

Job description

At Curaleaf, we’re redefining the cannabis industry with a strong commitment to quality, expertise, and innovation. As a leading global cannabis provider, our brands—including Curaleaf, Select, and Grassroots—offer premium products and services in both medical and adult-use markets.

Join us at Curaleaf to be part of a high-growth, purpose-driven company that champions corporate social responsibility through our Rooted in Good initiative, supporting community outreach and positive change. Here, you’ll have the opportunity to make a meaningful impact, drive innovation, and help shape the future of cannabis.

Lead Store Associate

Type of Work: Full-Time
Shift Availability: The candidate must have open availability on weekdays, evenings, weekends, and holidays.
Hourly Pay Rate: $19.50-21.50/hr
Location: 10011 Stedwick Rd, Gaithersburg, MD 20886

Who You Are:

As a Lead Store Associate at Curaleaf, you will provide an exceptional experience to all guests and team members as both a Store Associate and Leader on Duty. You will support the Management team in day-to-day operations, leading by example with strategic selling and maintaining a positive, energetic presence on the sales floor. As a key brand ambassador, you will provide exceptional customer service and educate guests on our innovative products and promotions.

While acting as the Leader on Duty, you will train, coach, and develop team members to foster a welcoming, guest-focused environment. You will oversee responsibilities such as cash handling, inventory management, and ensuring seamless daily operations, all while maintaining clear, effective communication with both your team and leadership to support the store's overall success.

What You’ll Do:

• Assist in executing a business strategy that maximizes achievement in sales, payroll, customer loyalty program, and inventory accuracy.
• Plan the day, including effective use of the daily schedule and business reports, and assign tasks based on the workflow demand.
• Identify business opportunities through reporting and define appropriate actions to drive results.
• Communicate divisional directives to Store Associates.
• Utilize in-the-moment floor coaching to ensure a guest-focused team environment, driving sales and anticipating guests’ needs.
• Coach associates on guest interactions and performance to maximize productivity and capture guest opportunities.
• Manage guest and patient concerns and partner with management team on team member concerns.
• Deliver in-the-moment feedback to team members around guest interactions and recognize successes to drive associate engagement.
• Leverage Curaleaf's tools to make effective decisions, ensuring both productivity and a great guest experience.
• Ensure operational excellence through execution of Standard Operating Procedures and processes.
• Assist in execution of task directives within designated time frames (promotional updates, stock replenishment, cash handling, floor monitoring, inventory counts, and online order processing) with speed and efficiency.
• Protect company assets through loss prevention knowledge and proper manager on duty behaviors.
• Perform other duties as assigned by the Store Manager.

What You’ll Bring:

• At least 1 year in a retail leadership or supervisory role.
• Proven experience in coaching and training team members to achieve their best.
• Strong communication skills and the ability to collaborate effectively across all levels of the organization.
• Flexibility to work nights, weekends, and holidays as needed.
• Commitment to maintaining compliance with state regulations.
• Exceptional customer service skills with a solutions-oriented mindset.

Even Better If:

• You have previous experience in the cannabis industry.

Physical Requirements:

While performing the duties of this Job, the employee is regularly required to stand, walk, talk or hear, stoop, kneel, crouch or crawl, use hands and fingers to feel, reach with hands and arms, and lift up to 25 pounds. The employee is occasionally required to climb, balance, and lift up to 50 pounds. This position requires close vision (clear vision at 20 inches or less).

Work Environment:

This job operates in a professional retail environment. This role routinely uses standard office equipment such as computers, POS systems, phones, photocopiers, and filing cabinets. This position has allergen warnings including potential exposure to dust, pollen, and plant pathogens and requires the ability to work in confined spaces, have a high stress tolerance, adaptability, and be flexible to work in an ever-changing environment.

What We Offer:

• Career Growth Opportunities
• Competitive Pay and Benefits (Health, Dental Vision)
• Generous PTO and Parental Leave
• 401(K) Retirement Plan
• Life/AD&D Insurance, Short & Long-Term Disability
• Community Involvement Initiatives
• Employee Referral Bonuses and Product Discounts

Not all benefits listed above are available to all employees at all locations.

Curaleaf Awards and Achievements:

• 2023 Ragan’s Top Places to Work
• 2022 TIME100 Most Influential Companies
• 2020 Cannabis Doing Good’s Good Neighbor Award
• 2020 Minorities for Medical Marijuana’s Diversity & Inclusion Award

Curaleaf is an equal opportunity employer. Curaleaf recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Individuals adversely impacted by the war on drugs are encouraged to apply.